Bilingual Health Services Care Manager (Spanish)
About The Position
The Health Services Care Manager works within the Aging Service Access Points (ASAP) regulations to determine program eligibility and provide consumer-centered assessment, service acquisition, reassessment, and service monitoring for state home care and specialized MassHealth-funded programs. The goal is to assist elders to live independently in the community. This is a full-time, non-exempt, Local Union 509 position of 35 hours per week. The role offers a four-day work week and a hybrid work schedule after training is complete. No nights or weekends are required. The starting annual salary is $52,271.49, with a 6% increase recognizing the Spanish bilingual skill required for the role. On-call work may be needed. The position includes case management, care planning and monitoring, coordination of community-based services and public benefits, crisis prevention and intervention, and accurate maintenance of consumer records. The Care Manager collaborates across departments, participates in an interdisciplinary team and supervision meetings, and attends training sessions.
Requirements
- Fluency in English and Spanish.
- At least two years of experience in counseling, casework, or case management.
- Private transportation is required.
- Excellent interpersonal skills and demonstrated ability to communicate across levels, including with staff, families, and external partners.
- Ability to maintain confidentiality when working with sensitive information or in sensitive situations.
- Ability to work effectively independently and as part of a team.
- Willingness to take on new tasks with a constructive attitude and openness to improvement.
- Expertise with Microsoft 365 (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom, and other web-based applications.
- Ability to lift, push, pull, and carry objects weighing up to 25 pounds.
- Ability to climb stairs unassisted.
- Ability to travel in the community to conduct visits at clients' homes.
- Ability to regularly stand, stoop, and bend.
Nice To Haves
- Bachelor's degree from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, or Gerontology.
Responsibilities
- Provide case management to an assigned caseload while meeting AGE timelines and documentation standards.
- Develop, authorize, implement, and monitor care plans within budget guidelines to address identified needs.
- Conduct periodic reassessments by telephone, video conference, and visits to consumers' homes.
- Coordinate community-based services and help consumers access public benefits in collaboration with consumers, families, caregivers, and service providers.
- Provide crisis case management prevention and intervention.
- Maintain accurate consumer information in case records and service database systems in accordance with AGE, MassHealth, and Mystic Valley Aging Services requirements.
- Collaborate across departments to support best practices.
- Participate in an interdisciplinary team model and regular supervision meetings.
- Attend AGE and MVAS training sessions.
- Provide on-call coverage as needed.
Benefits
- Flexible scheduling
- Medical insurance
- Dental insurance
- Vision insurance
- 403(b) retirement plan with agency contribution after 2 years of employment
- Three weeks of accrued vacation time
- Three weeks of accrued sick time
- 13 paid holidays
- 30 personal hours
- Ample free parking
- Tuition reimbursement
- Employee referral bonuses of up to $2,000
