Health Services Assistant - DOPH

County of Riverside•Riverside, CA

4d•Onsite

About The Position

The County of Riverside’s Riverside University Health System (RUHS) Public Health Department is hiring a Spanish-bilingual Health Services Assistant to fill a vacancy in Riverside. Under direct supervision, the position assists professional staff in the Department of Public Health and other medical staff by providing basic administrative, clerical, technical, and client services to patients and the public. The assistant also serves as a liaison between the department and the community and performs related duties as required. The role may involve case management services, home visits, Spanish translation, transporting patients to and from clinics, and assisting with the TB clinic. Candidates must pass the Spanish Bilingual exam to be considered. The stated schedule is 9/80: Monday through Thursday, 7:30 a.m. to 5 p.m., Friday, 8 a.m. to 5 p.m., with alternating Fridays off.

Requirements

High school diploma, GED equivalency, or high school proficiency certificate; one year of additional qualifying experience may substitute for the education requirement.
One year of experience involving public contact in a public health, medical services, social services, or human services agency. Relevant college coursework may substitute at 9 semester or 12 quarter units per year of required experience.
Pass the Spanish Bilingual examination.
Knowledge of the basic needs and problems of disadvantaged groups; cultural and ethnic perceptions of community service programs; causes and treatment of medical or public health problems; challenges facing educationally and economically disadvantaged people; and basic patient care techniques.
Ability to understand social and cultural factors affecting behavior; communicate effectively orally and in writing; build and maintain effective relationships with diverse social and ethnic groups, professional staff, and community members; obtain and record accurate information; perform routine clinical procedures; follow written standardized procedures; recognize situations requiring referral to professional staff; and perform clerical tasks using a personal computer, answering phones, and filing.

Responsibilities

Establish communication between the Department of Public Health and the community, provide basic information about health services, policies, and procedures, and conduct outreach and education about health programs.
Assist professional staff with teaching and encouraging healthy habits and preventive care, including teaching health education classes.
Provide health counseling to low-risk clients, screen eligibility for health programs, provide second-language interpretation as needed, and assess client progress and adherence to recommendations.
Give licensed professional staff verbal and written feedback about client needs and community responses to department services and programs; gather and assess information about health problems and provide guidance and instruction.
Conduct formal and informal information sessions about healthy practices and available health services.
Refer clients to health and social service resources and licensed professional staff; interview clients to gather basic health-related information and assess needs.
Make home visits as appropriate; help develop health questionnaires, conduct surveys, record case information, and prepare health information flyers and pamphlets.
Assist professional staff in arranging and conducting health education programs, demonstrations, conferences, and community clinics.
Perform routine clinical procedures as assigned, obtain test results without interpreting them, collect non-invasive specimens, and perform simple laboratory and screening tests.
Register clients using computer systems, prepare patients for examinations, obtain medical histories and vital signs, assist with patient mobility and transfers, maintain charts, and schedule appointments.
Perform routine clerical duties, including typing, computer work, filing, and answering phones; inventory supplies and help obtain medical and office supplies.
With supervisor approval, coordinate or provide transportation for clients.
Potentially assist with the TB clinic and transport patients to and from the clinic.