Health Services Assistant - DOPH

County of Riverside•Riverside, CA

6d•Onsite

About The Position

The County of Riverside’s Riverside University Health System (RUHS) Public Health Department is hiring a Health Services Assistant for its Nutrition and Health Program in Riverside. Under direct supervision, the position provides Women, Infants, and Children (WIC) breastfeeding education and support to prenatal and breastfeeding participants. The assistant supports WIC participants in person and virtually and is expected to provide excellent customer service. The role supports public health education, outreach, client screening and referrals, basic counseling, information gathering, and routine clinical and clerical activities. Work is scheduled on a 5/40 or 9/80 schedule, Monday through Friday, between 8:00 a.m. and 5:00 p.m. The work location is Indiana Avenue in Riverside, California.

Requirements

High school diploma, GED equivalency, or high school proficiency certificate; one year of additional qualifying experience may substitute for the education requirement.
One year of experience involving public contact in a public health, medical services, social services, or human services agency. Specified coursework in public health, social or behavioral sciences, or a closely related field may substitute at 9 semester or 12 quarter units per required year of experience.
Knowledge of the basic needs and problems of disadvantaged groups; cultural and ethnic perceptions of community service programs; causes and treatment of medical or public health problems; challenges facing educationally and economically disadvantaged people; and basic patient care techniques.
Ability to understand social and cultural factors affecting behavior; communicate effectively orally and in writing; build and maintain relationships with diverse communities, professional staff, and community members; obtain and record accurate information; perform routine clinical procedures; follow written standardized procedures; recognize matters requiring referral to professional staff; and perform routine computer and clerical tasks.
Legally authorized to work in the United States at the time of application.

Nice To Haves

Personal experience breastfeeding or expressing breast milk for at least one child for one year or longer.
Knowledge of the Women, Infants, and Children (WIC) program.

Responsibilities

Establish communication between the Department of Public Health and the community, share basic information about health services, policies, and procedures, and provide outreach and education about programs.
Assist professional staff with teaching and encouraging healthy habits and preventive care, and teach health education classes.
Provide health counseling to low-risk clients, screen clients for program eligibility, provide second-language interpretation when needed, and assess client progress and adherence to health recommendations.
Provide verbal and written feedback to licensed staff about client needs and community responses; gather and evaluate health-related information; conduct information sessions on health practices and services.
Refer clients to health and social service resources and licensed professionals; interview clients to gather basic health-related information.
Make hospital visits as appropriate; assist with developing health questionnaires, conducting surveys, recording case information, and preparing health information materials.
Assist professional staff in arranging and conducting community health education programs, demonstrations, conferences, and clinics.
As assigned, perform routine clinical procedures, obtain test results without interpreting them, collect non-invasive specimens, and conduct simple laboratory or screening tests.
As assigned, register clients using computer systems, prepare patients for examinations, obtain medical history and vital signs, assist with ambulation and transfers, maintain charts, and schedule appointments.
Perform routine clerical work, including typing, computer use, filing, and answering phones; track supply needs and help obtain medical and office supplies.
With supervisor approval, coordinate or provide necessary client transportation.