Health Service Desk Analyst I, II, or III

Cherokee Nation • Tahlequah, OK

8h • Onsite

About The Position

Provides support for basic incident resolution and for requests reported to the health services help desk. Responsible for initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of health applications, software, or other products and/or infrastructure components. Collects information through phone, email, or face to face communications, assessing support tools and additional support staff if needed.

Requirements

• One year certificate from college or technical school; or one and one-half years related experience; or equivalent combination of education and experience.
• At least six months of experience in a related field is required.
• Experience must be in customer service, preferably in a help desk or call center role.
• Knowledge of Accounting software, Database software; Development software; Internet software; Inventory software; Project Management software; Spreadsheet software and Word Processing software.
• The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Provides support for basic incident resolution and for requests reported to the health services help desk.
• Responsible for initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of health applications, software, or other products and/or infrastructure components.
• Collects information through phone, email, or face to face communications, assessing support tools and additional support staff if needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree