Loan Servicing Analyst I, II or III

Tri Counties Bank•Chico, CA

About The Position

The Loan Servicing Analyst I will process exception loan payments and executes loan functions assigned by the department supervisor or other more senior personnel. The functions include generating simple loan payoffs, generating loan amortization schedules, processing loan payments, executing core system entries, working time sensitive reports, all to support branch and department personnel. The Loan Servicing Analyst I may execute payments and other adjustments as necessary so that the department entries balance daily. The Loan Servicing Analyst II will research and processes exception loan payments and execute loan functions with support from senior personnel and department supervisors as needed. The Loan Servicing Analyst II processes functions that include but are not limited to exception loan payments, loan payoffs (including partial payoffs and partial collateral release involving lot adjustments/splits), loan amortization issues, variable rate changes, time sensitive reports, system entries and adjustments that are beyond branch/department skillset or authority, all to support branch and department personnel. The Loan Servicing Analyst II may review disputes for adjustments and process after review with senior personnel. The Analyst may also review and process escrow transactions and general ledger certifications. The Loan Servicing Analyst III collaboratively and with senior personnel and department supervisors, processes complex and technical loan issues and functions that include but are not limited to exception loan payments, loan payoffs (including partial payoffs and partial collateral release involving lot adjustments/splits), loan amortization issues, variable rate changes, core system reconciliation, audits, exams, and time sensitive reports, all to support branch and department personnel. Independently researches and solves problems relating to such payments. The Loan Servicing Analyst III may process dispute adjustments, engage in Secondary Market activity, escrow transactions and general ledger certifications.

Requirements

4 year degree or high school diploma and equivalent work experience.
Able to organize and handle multiple tasks / Exceptional organizational skills to accommodate multiple areas.
Excellent verbal and written communication skills.
Proficient MS Office Skills in Word/Excel/PowerPoint.
2-4 years’ experience servicing loans or equivalent work experience (for Analyst II and III levels).
Working knowledge and understanding of loan servicing (for Analyst II level).
Ability to work and solve problems independently following Tri Counties Bank policies and procedures (for Analyst II level).
Complete proficiency in all facets of the job responsibilities with a thorough understanding of loan servicing procedures and Bank programs/products/guidelines (for Analyst III level).

Responsibilities

Assist department, business units, and branch personnel with loan-related matters that may exist after boarding.
Maintain adherence to established operational procedures from other departments, providing ongoing monitoring for accuracy.
Follow operational programs/procedures/job aids as assigned, and may be tasked with updating or maintaining them.
Participate in ongoing product/system implementation as needed/assigned.
Review loan structure upon boarding to ensure accuracy of setup, billing, and payment posting hierarchy.
Process exception loan payments and execute loan functions.
Identify, research, and correct payment issues, including investigating out of balance conditions and payment errors.
Generate simple payoff demand requests on consumer loans.
Coordinate more complex payoff calculations on consumer and some business/commercial loans, including partial payoffs and partial collateral release.
Generate loan amortization schedules.
Execute core system entries and adjustments.
Resolve discrepancies between Promissory Note and core system, with guidance from senior personnel or through collaboration.
Process various daily time-sensitive reports, including Matured Loan query and Automatic Loan Payment Exception Journal.
Provide data and responses to senior management for audit and exam campaigns.
Process approved disbursement requests from Construction Lending group.
Process and validate incoming wires for loan related activity.
Execute outgoing wires as instructed or necessary.
Review disputes for adjustments and process after review with senior personnel.
Review and process escrow transactions and general ledger certifications.
Engage in Secondary Market activity.
Assist in or perform automated payment callback to ensure accuracy.
Provide subject matter expertise to internal business units for out of balance conditions and payment errors.
Independently research and solve problems relating to complex and technical loan issues.