Health Professions Education Supervisor II

UCSF•San Francisco, CA

2d•$120,000 - $136,000

About The Position

The Health Professions Education Supervisor II provides comprehensive administrative and operational leadership for clinical education programs within Radiology Education at UCSF, including medical student education, radiology residency programs, and clinical fellowship programs. Working closely with the Director of Education Programs & Administration, the role ensures programs are coordinated, appropriately resourced, and administered in accordance with departmental and institutional objectives and applicable accreditation requirements. The incumbent oversees day-to-day program operations and staff, and supports the development, implementation, and continual improvement of policies, procedures, workflows, and administrative systems. The role collaborates with program directors, faculty, trainees, departmental administrators, and institutional partners; advises stakeholders on program requirements and processes; and helps resolve operational and educational issues. It also oversees systems for communication, documentation, reporting, and data management, with an emphasis on efficiency, consistency, and responsiveness to changing program and regulatory requirements. The position requires initiative, independent judgment, resourcefulness, discretion with sensitive matters, and the ability to manage competing priorities and move complex projects forward. The Department of Radiology and Biomedical Imaging is one of the largest departments in the UCSF School of Medicine, with patient care, teaching, and research missions across seven sites in San Francisco.

Requirements

Knowledge of the health professions education industry, administrative analysis, and operations research.
Knowledge of assigned program requirements and curriculum.
Verbal and written communication skills to explain technical health profession and education concepts, actively listen, persuade, advise, and counsel.
Bachelor's degree in a related area and at least five years of experience, including three years in a lead or supervisory role, or equivalent experience or training.

Nice To Haves

Master's degree in a related area.
Knowledge of department, organization, HR, and university policies and processes.
Current knowledge of relevant federal, state, and local laws and regulations, including those of national accrediting organizations and state and federal licensing and regulatory offices.
Leadership skills in training and guiding employees on educational techniques, and the ability to motivate staff to improve education services.
Ability to prioritize effectively to meet deadlines in a complex environment and organize staff and unit operations efficiently.
Effective communication with peers, learners, faculty, and education program coordinators and managers.
Ability to evaluate issues, identify solutions within policies and procedures, and solve problems through critical thinking.
In-depth knowledge of educational software and technologies supporting teaching and learning.
Ability to recruit faculty and integrate learners, with strong planning, coordination, strategic thinking, and communication skills.
Knowledge of ACGME, OGME, ABR, ERAS, and NRMP policies and processes.

Responsibilities

Directly supervise health professions education staff and junior radiology education team members; advise the unit and administration.
Monitor curriculum, teaching and learning activities, scheduling, and assessments to support learners and meet standards across medical student, residency, and fellowship programs.
Oversee annual accreditation database and program evaluation updates for ACGME programs before submission to GME and ACGME.
Review and approve formal documentation submitted to GMEC for Radiology fellowship programs, residency programs, and new programs; review requests concerning exceptional candidates for the ABR alternative pathway.
Train and mentor program coordinators and staff in strategic planning, analysis, program management, and professional development; coordinate staff training and competency assessment.
Monitor workloads, establish productivity metrics, reassign tasks, evaluate staff performance and competency, and define development goals.
Oversee department resources and contribute to recruiting, orientations, staffing recommendations, and budget recommendations.
Serve as an administrative advisor and liaison to education leadership, faculty, learners, departmental administration, and institutional partners; advise on program requirements, policies, processes, and accreditation expectations.
Facilitate communication among stakeholders and develop approaches to resolve complex operational and educational issues.
Assist with resource management, approve program-related charges, and communicate significant changes to program management.
Manage internal UCSF and visiting MS4 clerkship rotations, including orientations, and oversee staff supporting MS1/MS2 courses and curriculum.
Provide operational leadership for medical student education, coordinating courses, electives, clerkships, scheduling, teaching, assessment, evaluations, and resources with faculty leadership.
Standardize administrative processes for consistent curriculum delivery and learner experience; manage the medical student education budget and after-hours events.
Manage annual medical student rotation and elective offerings, identify offerings that may need to close, and manage evaluation databases and course websites; escalate improvement needs or low scores to course directors.
Manage day-to-day operations of the Independent IR Residency Program, including logistics, trainee databases, educational activities, and faculty recruitment for teaching.
Oversee Independent IR residency accreditation activities with program leadership; coordinate meetings, communications, documentation, evaluations, case logs, requirements, reporting, and continuous accreditation readiness.
Maintain program and learner records, identify compliance gaps, and work with leadership and staff on corrective actions and process improvements.
Manage trainee employment processes as applicable, including HR onboarding, appointment paperwork, credentialing, training grants, FTE and payroll tracking, benefits and leave advising, and Medicare reimbursement reporting; ensure accurate, timely trainee payroll.
Prepare and conduct Independent IR program evaluation and clinical competency committee meetings with the program director and report outcomes to ACGME.
Advise management, maintain relationships with education staff and stakeholders, and develop effective communication approaches.
Work with program directors to improve programs and communicate with stakeholders and governing bodies.
Back up Diagnostic Radiology Residency and Fellowship Program Coordinators and the Director of Education Programs & Administration.
Work on ad hoc educational, departmental, and other projects within the Department of Radiology and Biomedical Imaging.
Process trainee appointments, reappointments, and terminations through the UCme portal in coordination with OGME.
Coordinate with the Director of Education Programs and Finance Team to ensure trainees are paid accurately, on time, and from the correct funding sources.
Verify ECFMG documentation, ensure visa requirements are met, and process visas as needed with the ISSO.
Establish memoranda of understanding with military or international applicants who have self-supported funding.
Ensure housestaff complete HIPAA and other mandatory onboarding training, including applicable safety, infection control, cyber security, and related training.