Health Professions Education Specialist III

UCSF•San Francisco, CA

13d•$72,000 - $110,000

About The Position

The UCSF Department of Family and Community Medicine at Zuckerberg San Francisco General Hospital is seeking a Data and Evaluation Coordinator to support the administration, evaluation, and continuous improvement of its residency program. The position independently manages key program functions related to residency evaluation, educational systems and data, regulatory compliance, and assigned recruitment and selection activities. The position oversees residency evaluation processes and systems; ensures accurate collection, management, and reporting of program data; and monitors compliance with ACGME, institutional, and other applicable requirements. It integrates and analyzes data across program systems to support resident assessment, accreditation and regulatory reporting, program evaluation, quality improvement, and leadership decision-making. Working with program leadership, faculty, residents, and institutional partners, the incumbent identifies operational gaps and improvement opportunities and develops solutions to strengthen program processes and systems. The role also provides technical expertise and guidance on educational systems and data management and supports resident licensing and enrollment, recruitment and selection, and other residency operations. The Department of Family & Community Medicine conducts research, teaching, training, service, and clinical activities across UCSF and leased sites in San Francisco, as well as community, national, and international locations. Its mission is to improve health through excellence and innovation in patient care, education, research, advocacy, and community empowerment, while fostering inclusion, mutual support, and meaningful work.

Requirements

Bachelor's degree in a related area and/or equivalent experience or training.
Minimum of 3 years of related experience.
Detail-oriented, with demonstrated organizational skills and the ability to complete projects and tasks on time.
Demonstrated problem-solving skills, including the ability to assess problems quickly and develop multiple effective and timely solutions.
Demonstrated interpersonal skills for effective collaboration with clinical and technical staff and representatives of external regulatory agencies.
Ability to convey complex clinical and technical information verbally and in writing and to produce reports, presentations, and documentation.
Working knowledge of administrative and business software packages and specialized applications for quality data management.
Proficiency in MS Word, Excel, Smartsheet, Qualtrics, Access, Adobe, and Outlook.
Verified track record of producing accurate and useful spreadsheets, meeting minutes, and other forms.

Nice To Haves

Master's degree in a related area.
Experience working with evaluation software such as MedHub, EValue, or New Innovations, and/or demonstrated ability to learn new software programs.
Basic familiarity with healthcare and medical terminology.
Familiarity with Apex/Epic or another Electronic Health Record.
Three years of experience with database management.
Data Analytics Certification.

Responsibilities

Manage the development, coordination, and implementation of residency program data collection and evaluation processes in collaboration with program leadership and faculty.
Research evaluation best practices, identify gaps and opportunities, and implement process improvements.
Manage the residency evaluation system, including developing, assigning, scheduling, and maintaining evaluations using MedHub, Qualtrics, Smartsheet, and other applications.
Monitor evaluation, training-module, and work-hour compliance; communicate requirements and deadlines, follow up on outstanding items, and escalate issues as appropriate.
Compile, analyze, and prepare evaluation reports and data for program leaders, residents, faculty, Human Resources, and other stakeholders.
Coordinate Clinical Competency Committee and Program Evaluation Committee activities, including meetings, data preparation, documentation, and follow-up.
Prepare biannual Resident Progress Reports and distribute committee recommendations and performance information to residents and faculty advisors.
Analyze data across training tracks, develop and analyze annual program surveys and faculty feedback reports, and synthesize findings for program evaluation and improvement.
Coordinate resident linkage reviews each block and facilitate review of resident progression through established levels of autonomy.
Manage routine evaluation, committee, and regulatory reporting cycles, including preparation of ACGME Accreditation Data System and related reports.
Manage and optimize residency educational systems and online resources; assess workflows and user experience and implement solutions to improve system effectiveness.
Develop and maintain data-management standards and processes that ensure data accuracy, completeness, consistency, security, and accessibility.
Integrate and analyze data from multiple sources to support planning, quality improvement, accreditation, grant reporting, and decision-making.
Develop recurring and ad hoc reports and data tools for program leadership, faculty, and other stakeholders.
Provide consultation, training, and technical guidance on educational systems; troubleshoot system and workflow issues and escalate complex technical matters as appropriate.
Maintain graduate and alumni data and manage training-verification processes, improving workflow efficiency and data integrity.
Manage resident licensing, enrollment, and regulatory applications, including PTL, DEA, P&S licensure, Medi-Cal PAVE, PECOS, CURES, and EPCS requirements as applicable.
Develop annual licensing and enrollment timelines and workflows; coordinate application activities and resolve or escalate issues.
Track resident compliance and application status, identify outstanding requirements and barriers to clinical eligibility, and follow up as needed.
Monitor changes to licensing and enrollment requirements and update program procedures, timelines, tracking systems, and resources.
Coordinate assigned components of annual resident recruitment and selection in collaboration with program leadership, committees, faculty, the Patient Advisory Council, and other stakeholders.
Coordinate Patient Advisory Council participation in resident selection; develop and analyze surveys, synthesize findings, and provide recommendations.
Develop and manage applicant data and selection tracking systems and prepare data, reports, surveys, and materials for committee review and decision-making.
Evaluate and improve recruitment and selection processes and maintain related procedures, timelines, guidance, and resources.
Provide operational backup and cross-coverage for residency administration and resolve routine operational issues.
Coordinate assigned components of annual residency activities and educational events, including ALSO training and ITE administration.
Partner with the Department Director of Communications to maintain and improve residency web content and online resources.
Contribute to residency initiatives and special projects by identifying operational needs, evaluating solutions, and implementing process improvements.