Health Plan Sales Specialist l

Mass General Brigham•Somerville, MA

11d•$63,648 - $92,570•Hybrid

About The Position

The Health Plan Sales Specialist supports MGB Health Plan Account Managers in providing service to employer groups and broker partners. The role serves as a liaison among customers, brokers, and internal departments, addressing benefit-related questions, resolving issues, and supporting a positive client experience. It works with Customer Service, Billing, Product, Operations, Enrollment, and other teams to provide timely, accurate information. The specialist participates in open enrollment activities and supports implementation for employer groups, while helping maintain customer and broker relationships that contribute to client retention and satisfaction. The role also educates customers and brokers about plan offerings and resources, supports client-facing materials and meetings, and monitors recurring questions and service issues to identify opportunities for improvement. This is a hybrid position with an on-site presence at Assembly Row at least once per quarter and frequent travel to client events, including events at night and on weekends, particularly during renewal season. Reliable transportation to and from client sites is required. Remote work requires a stable, secure, quiet, HIPAA-compliant workspace. The position is scheduled for 40 hours per week and works the day shift.

Requirements

At least 1–2 years of business development experience.
Excellent communication, negotiation, and presentation skills, including the ability to explain complex concepts and solutions clearly and persuasively.
Ability to build and maintain strong client relationships and navigate complex decision-making processes.
Strategic thinking and problem-solving skills, including the ability to understand client needs and recommend tailored solutions.
Results-oriented mindset and a proven ability to meet or exceed sales targets.
Excellent organizational skills and the ability to manage multiple client relationships and prioritize tasks.
Reliable transportation to and from client sites.
A stable, secure, quiet, and HIPAA-compliant workspace for remote work.

Nice To Haves

Bachelor's degree preferred.
Sales experience preferred.

Responsibilities

Support Account Managers in managing relationships with employer groups, brokers, and other key stakeholders.
Respond to customer and broker inquiries about benefits, eligibility, enrollment, billing, and operational processes.
Coordinate with internal departments, including Customer Service, Billing, Product, Enrollment, Claims, and Operations, to research and resolve customer issues.
Assist with preparation for and participation in client and broker meetings and open enrollment sessions, virtually or in person.
Build and maintain relationships with internal and external partners to support timely communication and issue resolution.
Track customer questions, requests, and service issues, and ensure follow-up and documentation.
Support implementation activities for new and existing employer groups, including communications and operational readiness.
Educate customers and brokers on plan offerings, benefits, programs, and available resources.
Help develop and deliver client-facing materials, presentations, and communications.
Monitor customer trends and recurring issues, escalate concerns, and recommend process improvements.
Collaborate with Account Managers on client retention and customer satisfaction.
Maintain knowledge of MGB Health Plan products, policies, procedures, and regulatory requirements.