Health Plan Trainer

Renown Health•Reno, NV

2d•Remote

About The Position

The Health Plan Trainer is part of the Learning and Development team within Renown and Hometown Health's engagement center. The role delivers initial onboarding and ongoing training for customer engagement representatives in scheduling, referrals, customer service, and health plan teams. It helps learners become proficient in scheduling processes, soft skills, system navigation, and the business processes relevant to their work. The Trainer analyzes learning needs, sets objectives, develops and maintains training materials, delivers training using evidence-based practices, and evaluates learner retention, competency, and training effectiveness. The role simplifies complex processes into clear, practical resources and adjusts instruction based on evaluation results. It also supports the mentorship program by developing and training subject matter experts and coordinating with mentors to provide learners with continued on-the-job support. The position collaborates with trainers, supervisors, auditors, subject matter experts, and other internal and external stakeholders to ensure training is accurate and effective. It maintains training applications and resources, including the learning management system, knowledgebase, Articulate eLearning software, and classroom equipment, and generates reports, particularly for compliance purposes. The work environment is dynamic, and the Trainer must adapt to changing business needs, including occasional after-hours training. The position may be remote; remote workers must have a quiet, uninterrupted, private workspace with sufficient internet capability. This position does not provide patient care.

Requirements

At least two years of work-related experience in training or education, or equivalent experience educating team members in a healthcare or call center environment.
Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
General computer skills and Microsoft Office proficiency.
Proficiency with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word.
Ability to type 30–60 words per minute.
Familiarity with presenting over virtual platforms.
Ability to adapt to changing circumstances and business needs.
For remote work, a quiet, uninterrupted, private workspace with sufficient internet capability.

Nice To Haves

Bachelor's degree in education, Business Administration, Public Administration, Management, or a healthcare information-related field.
Experience with a health system and associated applications, especially Epic.
Project Management certification.
Certification in workplace training.
Familiarity with eLearning authoring tools such as Articulate or similar web- or computer-based training tools.

Responsibilities

Deliver initial onboarding and ongoing training for customer engagement representatives in scheduling, referrals, customer service, and health plan teams.
Build learner proficiency in scheduling processes, soft skills, system navigation, and relevant business processes.
Perform needs analysis, set learning objectives, create assessments, and measure training effectiveness, retention, and competency.
Create, maintain, and update clear training materials and resources, tailoring methods and materials based on evaluation of learner retention.
Use varied teaching methods and evidence-based practices, including spaced repetition, retrieval practice, and interleaving.
Collaborate with trainers, supervisors, auditors, subject matter experts, and internal and external stakeholders to maintain accurate training content.
Support the mentorship program by developing and training subject matter experts within business units and coordinating continued on-the-job learner support with team mentors.
Maintain training applications and resources, including the learning management system, knowledgebase, Articulate eLearning software, and virtual and in-person classroom equipment.
Generate training reports, especially for compliance, to demonstrate training completion and effectiveness.
Adapt to changing business needs and provide training when required, including occasional after-hours sessions.