Health Outreach Coordinator - 1870

Colorado Coalition for the Homeless•Denver, CO

2d•$23 - $27•Onsite

About The Position

The Health Outreach Program (HOP) Coordinator supports the efficient operation of the mobile health outreach program. The role oversees daily program operations, including safe transport and setup of the mobile medical unit, site coordination, staff training, and community relations. The coordinator also provides client-facing support through registration, communication, and navigation to services. When trained and credentialed, the coordinator may perform Medical Assistant duties to help deliver healthcare safely and effectively in outreach and clinic settings. The position works primarily in a mobile medical unit and community-based settings, with regular interaction with diverse and marginalized populations. Work may involve outdoor and non-traditional care settings, exposure to infectious diseases, and handling medical equipment. Evening and weekend shifts may be required.

Requirements

High school diploma or equivalent.
Basic Life Support (CPR) certification.
EMT or Medical Assistant (MA) certification.
Obtain and maintain a valid Colorado Driver’s License within 30 days of hire; the driver’s-license requirement may be waived based on overall candidate experience and business needs.
At least 1 year of customer service or front desk experience in a medical office setting.
At least 1 year of administrative or program coordination experience.
Ability to perform the essential functions of the position with or without reasonable accommodation and without posing a direct threat to health or safety.
Ability to meet the stated physical demands, including reading computer screens and printed documents, communicating with others, standing and walking, climbing, stooping, kneeling, lifting, pulling, pushing, writing, typing, using telephones, and driving.

Nice To Haves

At least 2 years of Medical Assistant experience in a hospital or large clinical setting.
Experience serving underserved or indigent populations.
Nonprofit experience or previous work with nonprofit organizations.
Large RV or vehicle driving experience.
Bilingual English/Spanish.

Responsibilities

Safely drive the 40-foot HOP mobile medical unit to and from assigned service locations.
Oversee setup and breakdown of the mobile unit, and maintain its cleanliness and readiness.
Monitor and complete scheduled vehicle maintenance and maintain accurate maintenance records.
Oversee daily HOP operations, including scheduling, site coordination, and community and provider relations.
Serve as liaison between Stout Street Health Center and community HOP sites.
Oversee training and orientation for new Client Access Representatives and HOP staff, including scheduling, insurance verification, phone use, and EHR use.
Shadow and coach new hires, verify task accuracy, and provide constructive feedback.
Support staff in independently troubleshooting issues using established training resources and standard work.
Maintain and update the HOP training manual; train staff on mobile unit operations and safe driving practices.
Facilitate client flow through active schedule management and support opening and closing assigned clinics.
Cover staff shortages, including breaks, lunches, and vacations.
Assist the HOP Program Manager with provider and staff scheduling.
Communicate with clients by phone, patient portal, or email to address concerns and inquiries.
Help patients schedule and navigate to Stout Street Health Center services that are not available on the HOP.
Identify homeless and at-risk individuals and families and connect them with health and community resources.
Facilitate access to behavioral health and other integrated health services.
When trained and credentialed, record patient demographics, medical histories, vitals, and chief complaints in the EHR.
When trained and credentialed, perform venipuncture, obtain specimens, and conduct laboratory tests such as urinalysis, HCG, hematocrits, and glucose tests.
When trained and credentialed, perform basic medical office procedures, including pulse oximetry, peak flow, EKG, and hearing and vision screening.
Administer immunizations according to clinic protocol and document them in NextGen/CIIS.
Assist providers and Behavioral Health Professionals with patient check-ins, assessments, and care.
Ensure accurate documentation of visits and patient histories in the EHR.
Support revenue cycle functions, including insurance verifications and billing corrections.
Assist management with audit follow-up, special projects, and operational implementation.
Order and maintain medical supplies, pharmaceuticals, and stock levels for the mobile unit.
Follow OSHA, HIPAA, and organizational safety standards.
Maintain compliance with COVID-19 vaccination requirements as defined by the CDC and local health authorities.
Use required company systems accurately and on time, and maintain complete, up-to-date records.
Perform other job duties as assigned.