Outreach Coordinator - Population Health

Bassett Healthcare Network•Village of Cooperstown, NY

About The Position

Under the Population Health division, the Outreach Coordinator supports care-gap closure processes to promote success in value-based care quality initiatives. The coordinator conducts patient outreach, facilitates orders through practitioners, assists with scheduling appointments, and directs patients to other programs when appropriate. The role also includes data entry and validation to support accurate quality performance measurement and monitoring, tracking, and reporting outreach efforts and productivity. The coordinator works across Population Health, Patient Centered Medical Home practices, Specialty Services, Care Management, and Navigation teams, and maintains general knowledge of health-plan services and quality measures.

Requirements

At least two years of experience in an office setting and/or healthcare environment.
Experience working with electronic medical records and Excel or other office products.
Skills in accountability, adaptability, analysis and evaluation, attention to detail, relationship-building, computer use, communication, critical and creative thinking, facilitation, project initiation, interpersonal interaction, organizing and categorizing records, patience, persuasion, problem-solving, project management and planning, multitasking, reading, writing and comprehension, reliability, self-motivation, and training.

Nice To Haves

A two-year associate degree in business administration, healthcare administration, finance, or a related field is preferred; experience may be considered in lieu of education.

Responsibilities

Provide primary support to the Population Health Leadership team in monitoring and executing care-gap and data-gap closure aligned with value-based care quality incentive programs.
Receive or retrieve care-gap lists for attributed members from health-plan portals or internal data platforms.
Organize and prioritize gap lists with guidance from Population Health Project Managers, and validate and abstract data to support quality performance scores.
Maintain and update care-gap lists, recording actions taken.
Conduct patient outreach and help update electronic health records, including extracting external results.
Work with clinical care teams to update patient health records, facilitate orders for needed tests, schedule appointments, and connect patients with supports and services to close care gaps.
Screen patients for applicable ancillary Population Health services, including Care Management, Care Navigation, Medicaid Health Home, or other programs.
Work as part of a multidisciplinary team to identify opportunities and barriers.
Use knowledge of HEDIS quality measures and EPIC workflows to identify areas for improvement and help meet targets.
Manage time effectively and track and monitor outreach productivity measures and task completion.
Suggest best practices to Population Health Leadership to improve and sustain HEDIS scores.
Participate in other tasks, projects, or initiatives as directed by the Population Health leadership team.