CMT Health Navigator v3

SAC Health • San Bernardino, CA

9d • Onsite

About The Position

The Health Navigator supports SAC Health patients and their families by helping them navigate medical, mental, and social healthcare needs. The role helps patients access appointments, transportation, community services, health education, preventative care, health coverage, and other resources. It also addresses Social Determinants of Health (SDOH) by identifying patient needs, assisting with applications, conducting interviews, and connecting patients with resources that support their health and well-being.

The position is based at the SBC Clinic in San Bernardino, California. The schedule is five days per week, eight hours per day, Monday through Friday, from 7:00 a.m. to 4:30 p.m. The Health Navigator works with patients, providers, care management teams, clinical staff, and community resources to coordinate care, develop individualized care plans, support chronic disease management, and advance quality objectives.

Requirements

• High school diploma or GED required.
• Current CPR/BLS certification from an American Heart Association- or Red Cross-accredited program required.
• Must obtain EPIC certification for the module hired into.
• At least 3 years of experience in a community-based setting required.
• Strong technical skills and ability to use multiple platforms simultaneously, including Electronic Medical Records, WebEx Contact Center, Care Management, and database systems.
• Ability to work as part of a team to accomplish specific goals and demonstrate the use of equipment and supplies.
• Ability to communicate by phone and in person with department staff and outside sources.
• Assertiveness and leadership capabilities, with the ability to balance administrative duties, client needs, and task management.
• Strong organization, attention to detail, presentation, and communication skills.
• Ability to perform basic mathematical calculations and handle multiple duties simultaneously.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and maintain a calm demeanor.
• Must be legally authorized to work in the United States on a full-time basis and must not now or in the future require sponsorship for employment visas.

Nice To Haves

• Bachelor’s degree in Social Work or a related field preferred.
• Community Health Worker Certification preferred.
• Healthcare experience preferred.

Responsibilities

• Monitor and respond to incoming referrals for health navigation services, ensuring prompt and appropriate patient follow-up.
• Conduct psychosocial intakes to identify service needs and provide appropriate resource linkage.
• Evaluate patients’ social determinants of health and identify appropriate resources.
• Assist patients in accessing and securing resources.
• Evaluate patient needs and support systems, and link patients to appropriate integrated care teams.
• Assist patients in securing and maintaining healthcare coverage, including Medi-Cal applications or linkage to managed care services.
• Coordinate patient care across the healthcare continuum, including scheduling, referrals, transportation, and resource linkage.
• Maintain working knowledge of internal and community-based resources.
• Serve as a liaison between the clinical team and community resources and facilitate appropriate connections.
• Provide tailored health education and coaching, under the direction and guidance of the clinical team, to support chronic disease management.
• Educate individuals and families about chronic conditions, preventative care, and social determinants of health.
• Develop individualized care plans that address patient needs and goals.
• Monitor and reevaluate patient progress as necessary.
• Collaborate with patients to develop goals and interventions that support positive health outcomes.
• Partner with providers, care management teams, and other healthcare team members to support overall quality objectives.
• Participate in organizational and community-based events to foster connections and outreach.
• Perform other duties as assigned to support organizational goals.

Benefits

• Industry-leading PTO accrual, accrued per pay period.
• Sick leave.
• Paid holidays.
• Paid jury duty.
• Bereavement leave.
• SAC Health covers approximately 85% of team member health premium costs; coverage may vary based on benefit plan selection.
• Retirement plan with up to 8% employer contribution.
• Continuing education and learning benefits.
• Annual mission trip.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED