Health Navigator/Medical Assistant - Sr Health (Puyallup)

One Medical•Puyallup, WA

6h•Onsite

About The Position

The Health Navigator works as an integral member of a primary care team serving a patient panel, presently focused on members age 65 and older. The role supports patients’ preventive, chronic, and acute care needs and centers on building trusting, supportive, and collaborative relationships with patients and their families. Comparable to a Medical Assistant role, it places particular emphasis on empathetic, human-centered care, patient advocacy, removing barriers to care, and delivering an exceptional in-office experience. The Health Navigator collaborates with an integrated primary care team to support better health outcomes. The position is based at One Medical’s Puyallup office, which focuses on its Senior Health member population. It is a full-time role of 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday from 8:00 AM to 5:00 PM. The schedule may change based on business direction.

Requirements

At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
A proven ability to persist through change, think forward under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Capture relevant information about patients’ health and healthcare experiences while rooming patients, taking vital signs, administering point-of-care tests, and performing standard age- and condition-appropriate screening assessments.
Coordinate post-visit care by scheduling specialist appointments, coordinating referrals, and sharing information with patients’ internal and external care teams.
Collaborate with providers to monitor a panel of patients’ health and determine whether patients are up to date on preventive measures.
Participate in daily primary care practice operations, including answering phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
Assist with patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services related to stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.