Sr. Patient Navigator

University of Miami•Miami, FL

About The Position

The Senior Patient Navigator provides support and guidance throughout the patient’s care continuum, helping patients navigate doctors’ offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other parts of the healthcare system. The role also serves as a resource for lower-level Patient Navigators to help ensure timely delivery of quality care and patient satisfaction.

Requirements

High school diploma or equivalent.
Minimum of 4 years of relevant work experience.
Ability to communicate effectively in oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Ability to process and handle confidential information with discretion.

Responsibilities

Maintain working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate the type and urgency of medical needs.
Conduct patient evaluations to obtain information necessary to develop effective treatment plans.
Ensure patients have access to eligible insurance and social service programs.
Maintain knowledge of insurance referral requirements to support access based on third-party reimbursement criteria.
Remind patients of upcoming appointments and act as a liaison between patients and providers.
Provide patients with required appointment and payment-policy information, including parking, cash policies, anticipated charges, required ancillary services, and cancellation policies.
Identify and resolve real or perceived barriers to care.
Act as a liaison and advocate for patients, physicians, and staff to facilitate access to care; help identify trouble spots and patterns in care delivery.
Educate and counsel patients on issues related to their health and life situations.
Maintain current knowledge of community health, welfare resources, and other programs available to patients.
Help build partnerships with local community physicians and referral sources to UHealth systems.
Assist lower-level Patient Navigators as needed.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform additional duties or responsibilities as necessary.