Sr. Patient Navigator

University of Miami•Miami, FL

About The Position

The Senior Patient Navigator supports and guides patients throughout the care continuum, helping them navigate doctors’ offices, clinics, hospitals, outpatient centers, insurance and payment systems, patient-support organizations, and other components of the healthcare system. The role also serves as a resource for lower-level Patient Navigators to help ensure timely delivery of quality care and patient satisfaction. The position is with UHealth at the University of Miami in Miami. UHealth is a university-based health system serving South Florida, Latin America, and the Caribbean, with patient care supported by research and medical education at the Miller School of Medicine.

Requirements

High school diploma or equivalent.
Minimum of 4 years of relevant work experience.
Ability to communicate effectively in oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Ability to process and handle confidential information with discretion.

Responsibilities

Maintain working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate the type and urgency of medical needs.
Conduct patient evaluations to obtain information needed to develop effective treatment plans.
Help patients access insurance and eligible social service programs.
Maintain knowledge of insurance referral requirements to support access based on third-party reimbursement criteria.
Remind patients about upcoming appointments and act as a liaison between patients and providers.
Provide appointment and payment-policy information, including parking, cash policies, anticipated charges, required ancillary services, and cancellation policies.
Identify and resolve actual or perceived barriers to care.
Act as a liaison and advocate for patients, physicians, and staff to facilitate access to care.
Help identify trouble spots and problem patterns in the provision of care.
Educate and counsel patients on issues related to their health and life situations.
Maintain current knowledge of community health, welfare resources, and other programs available to patients.
Help build partnerships with local community physicians and referral sources to UHealth systems.
Assist lower-level Patient Navigators as needed.
Follow University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary.