Health Navigator/Medical Assistant - Sr Health (Flex in Puyallup)

One Medical•Puyallup, WA

9h•Onsite

About The Position

As a Health Navigator at a One Medical office focused on the Senior Health member population (age 65+), you are an integral member of a primary care team supporting patients with preventive, chronic, and acute care needs. The role is comparable to a Medical Assistant role, with an emphasis on human-centered, empathetic care and on establishing trusting, supportive, and collaborative relationships with patients and their families. The Health Navigator advocates for patients, removes barriers to care, and helps create an exceptional in-office patient experience while collaborating with the integrated primary care team to improve health outcomes. This is a full-time role of 40 hours per week, with eight-hour shifts generally Monday through Friday from 8:00 AM to 5:00 PM. The home office is in Puyallup, Washington. When colleagues are out sick or on vacation, the role may require coverage at nearby clinics in Tacoma or Federal Way. The work schedule may change based on business direction.

Requirements

At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Capture relevant information about patients’ health and healthcare experiences while rooming patients, taking vital signs, administering point-of-care tests, and performing standard age- and condition-appropriate screening assessments.
Coordinate post-visit care by scheduling specialist appointments, coordinating referrals, and sharing information with patients’ internal and external care teams.
Collaborate with providers to monitor a panel of patients and determine whether they are up to date on preventive measures.
Support daily primary care practice operations, including answering incoming phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
Assist with patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
Cover nearby clinics in Tacoma or Federal Way when colleagues are out sick or on vacation, as required.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.