Health IT - Technical Writer

Red Pulley, Inc. • Washington, DC

11d • Hybrid

About The Position

Red Pulley Technology Solutions is seeking a Health IT Technical Writer I to support a federal Health IT modernization initiative for the Department of Homeland Security's Immigration and Customs Enforcement (ICE) Health Services Corps (IHSC). This role performs substantive technical writing, documentation, editing, content development, and knowledge management supporting Health IT implementation, sustainment, governance, operations, training, and user understanding.

Requirements

• Bachelor's degree in English, Communications, Technical Writing, Information Technology, or a related field
• Minimum 1-3 years of experience developing technical, operational, procedural, or user documentation for complex IT or Health IT environments
• Excellent writing, editing, grammar, organization, and information-structuring skills
• Ability to translate technical subject matter into clear material for technical and non-technical audiences
• Proficiency with common document-development, collaboration, publishing, and content-management tools
• Ability to manage multiple documentation products and revisions simultaneously
• U.S. Citizen or Lawful Permanent Resident
• Legal authorization to work in the U.S.

Nice To Haves

• Experience with healthcare, Health IT, Federal IT, or similarly complex regulated environments
• Experience supporting EHR modernization, implementation, or system transition efforts
• Familiarity with Section 508 accessibility standards and records-management requirements
• Experience with SharePoint, Confluence, or similar Government-approved content repositories

Responsibilities

• Develop, write, edit, format, and maintain technical, operational, program, training, governance, and user documentation
• Develop standard operating procedures, work instructions, user guides, reference materials, technical reports, process documentation, manuals, knowledge articles, and similar work products
• Translate complex technical, clinical, operational, and program information into clear content appropriate for intended audiences
• Review source information, interview subject-matter experts, gather requirements, and independently develop documentation from available technical and operational information
• Standardize document structure, terminology, formatting, and content to improve consistency, readability, usability, and maintainability
• Review and edit contractor-prepared documentation for clarity, accuracy, completeness, grammar, organization, consistency, and compliance with applicable templates, governance, security, accessibility (Section 508), and records-management requirements
• Develop diagrams, process flows, tables, graphics, or other explanatory content as appropriate
• Maintain version control using Government-approved document repositories and support document-review and approval workflows
• Maintain documentation inventories, revision histories, and content-status information
• Support implementation, training, change-management, transition, knowledge-transfer, and sustainment activities through documentation
• Coordinate documentation activities with technical, clinical, program, training, cybersecurity, data, and operational stakeholders

Benefits

• Competitive compensation aligned with experience and market conditions
• 401(k) retirement plan with company matching to support long-term financial security
• Comprehensive health coverage, including medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life insurance coverage for added peace of mind
• Generous paid time off (PTO) to support work-life balance
• Parental leave for growing families
• Professional development assistance, including training and certification support
• Tuition reimbursement to encourage continued education and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level