Health Information Technology Specialist Player Coach Nationwide

IQVIA•Parsippany, IL

41d•Hybrid

About The Position

This role blends direct field execution with team leadership and is responsible for driving operational excellence, coaching field team members, and serving as a key liaison between the client, the field team, and IQVIA leadership. This individual will have the unique opportunity to be a part of multiple cardiovascular brands in the US market as a Health Information Technology Specialist Player Coach. The primary focus of this role will be to support integration of the brand into EHR systems across priority accounts, helping identify and address barriers that affect patient care, access, treatment processes, patient identification, and overall end-user experience. In addition, the Health IT Specialist Player Coach will be responsible for sharing Electronic Health Record insights to enhance patient care and support population health approaches across both in-patient and outpatient sites of care at priority accounts. Other responsibilities include developing and implementing comprehensive customer specific plans, as well as working in a collaborative manner with Account Management, Medical and Cross functional account teams. The Health IT Specialist Player Coach will also support healthcare stakeholders including end users, clinicians, informatics, Quality, Population Health and IT teams. The Player Coach also serves as the primary contact for the field team and provides day-to-day oversight across operations, team performance, and personnel matters. Working closely with the Health IT Director, this individual helps align strategy, support execution, and provide coaching and development to Health Information Technology Specialists. Success in this position requires a self-starter that thrives in ambiguity and can be both a strategic partner and outcomes driven.

Requirements

Bachelor's degree from an accredited college/university required
Minimum of 4 years working in design, build, and/or testing expertise and experience with EHR software, including: Epic, Cerner, Meditech, McKesson preferred; and/or within a Health System informatics group or team at leadership level, or similar role within a pharmaceutical company.
In depth knowledge of healthcare and health information technology, and software build, and/or optimization techniques
Ability to discover issues, prioritize and problem solve to resolution
Team player with the willingness/ability to work in a matrix environment
Excellent presentation skills
Strong oral and written communication skills
Enthusiastic, positive attitude, flexibility
Ability to consistently travel overnight

Nice To Haves

Master’s degree
Clinical IT experience
Pharmacy IT, or Nursing Informatics
Pharmaceutical or Life Science Health IT Specialist experience
B2B or software sales experience

Responsibilities

Identify potential gaps/barriers within EHR systems at priority IDN’s & Health Systems
Problem solve and provide solutions and resolution of EHR gaps
Identify workflow barriers and recommend scalable solutions
Works collaboratively with customers including end users, licensed clinicians, IT informatics team, quality EHR Manager and analyst to provide meaningful insights to enhance patient care
Align resources to develop comprehensive plans by priority institution
Complete workflow assessments with institutional customers to identify potential gaps in care across the patient journey
Develop and implement comprehensive customer specific plans
Act as matrix team Health IT Specialist subject matter expert to both internal and external stakeholders with matrix partners across account management, medical, and other cross functional partners.
Share insights around optimizing EHR systems to address gaps in patient care including Inpatient, Outpatient, and Emergency Department
Perform the core duties and responsibilities of the Health IT Specialist role while serving as a leader and coach to the field team, with an expected split of approximately 70% field responsibilities and 30% leadership responsibilities.
Serve as the primary point of contact for the CV Health IT field team and act as the key liaison between the team and the Health IT Director for operational and personnel-related matters.
Provide ongoing coaching, mentoring, and performance support to Health IT Specialists to strengthen execution, professional growth, and alignment to business objectives.
Partner with the Health IT Director on recruiting, interviewing, and selecting new team members, as well as supporting onboarding and readiness of new hires.
Support completion of performance reviews and employee relations matters, including performance improvement and disciplinary processes, in partnership with leadership and Human Resources.
Monitor field activity, work schedules, time reporting, credentialing, and expense compliance to ensure timely completion and adherence to company policies.
Conduct field visits, both in person and remotely, to observe execution, provide coaching, and identify opportunities for improved performance and consistency.
Share field insights and recommendations with leadership to support program effectiveness, continuous improvement, and evolution of the Health IT strategy.
Support the planning and delivery of team meetings, training programs, and educational initiatives for internal matrix partners and customer stakeholders.
Build and maintain strong collaborative relationships with internal partners, including Account Executives and Sales Leadership, as well as external customer stakeholders.
Maintain current knowledge of the Health IT functionality, including industry trends, EHR developments, customer needs, and competitive dynamics.
Ensure all work is performed in accordance with regulatory requirements, compliance standards, and IQVIA policies and procedures.
Complete administrative and reporting requirements accurately and on time, including documentation of Health IT activities and project updates as requested.