Health Information Technology (IT) Director

Nisqually Indian Tribe•Olympia, WA

1d•Hybrid

About The Position

The Health Department Information Technology (IT) Director is responsible for the strategic direction, planning, development, and oversight of Information Technology functions across all Nisqually Health Care Systems. This position manages all aspects of the information technology infrastructure, including cybersecurity, systems administration, networking, telecommunications, desktops and desktop devices, dental operatory computers, pharmacy POS systems and computers, medical computers, and associated scanners and printers throughout the organization. The Director is also responsible for disaster recovery planning, testing, and recovery efforts related to healthcare systems operations. The Health Department IT Director reports to the Nisqually Tribe's Chief Information Officer (CIO) and works closely with the CIO and Health Department management to identify, recommend, develop, implement, and support cost-effective technology solutions that support all aspects of the Health Department's operations. This position ensures the confidentiality, security, and accuracy of records, and promotes positive employee, customer, and community relations. Strong written and verbal communication skills are required, along with the ability to provide professional and responsive customer service to employees, patients, vendors, and community partners. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and professional appearance and conduct consistent with organizational standards are required.

Requirements

A Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field, OR a combination of comparable experience and/or education.
Five (5) years of experience as an IT Director or IT Manager.
Seven (7) years of experience in the Information Technology field.
Experience with medical informatics in a health care setting.
Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.
Successfully pass a pre-employment drug screen and criminal background check.
The ability to work with vulnerable populations including adults and children.
Must pass a State and National (FBI) criminal history background check prior to employment.
Possesses the knowledge, skills, and abilities to successfully perform the primary responsibilities of the position.
Knowledge of current Information Technology trends, technologies, industry standards, and products.
Knowledge of Local area networks and wide area networks (LAN/WAN) OSI (Open System Interconnect) model maintenance principles.
Knowledge of various operating systems for servers, desktops, networking, and various devices.
Knowledge of operational characteristics of Information Technology equipment, peripherals, and various platforms.
Knowledge of IP Telephony (VoIP) phone systems.
Knowledge of Project planning.
Knowledge of Databases.
Knowledge of Data storage infrastructures.
Knowledge of Database management and administration.
Knowledge of Disaster recovery and business continuity best practices.
Knowledge of Technology troubleshooting methods and practices.
Knowledge of Electronic health systems and pharmacy.
Knowledge of Electronic Health Records (EHR).
Knowledge of HIPAA-mandated laws, policies, operations, and procedures.
Skill in problem solving and conflict resolution.
Skill in developing and maintaining effective working relationships.
Skill in negotiating competing interests.
Ability to troubleshoot, analyze problems, identify solutions, project consequences, and implement recommendations.
Ability to coordinate maintenance and repair with the Health Care Management team, other Information Technology personnel, and service providers.
Ability to review applicable procedures and approved manuals of software programs utilized by the Health Department.
Ability to effectively communicate, assess, and manage software programs for assignment of access/permissions and lockout/revocation of access and permissions.
Ability to work collaboratively in all Electronic Data Interchange (EDI) forms and agreements between vendors and the Tribe.
Ability to maintain attention to detail in a work environment with constant interruptions and changing priorities.
Ability to evaluate technology and determine compatibility with existing systems.
Ability to research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Ability to make decisions in accordance with laws, ordinances, regulations, and established policies.
Ability to effectively present information and respond to questions from managers, employees, and the public.
Ability to follow through on commitments in a timely manner.
Ability to establish and maintain effective working relationships with others to achieve goals.
Ability to work independently with minimal, and at times no, supervision.
Ability to teach IT knowledge to immediate staff.
Ability to teach health care staff regarding their systems, laws, regulations, policies and procedures.
Ability to communicate effectively orally and in writing.

Nice To Haves

Relevant Information Technology certifications are preferred.
Knowledge of the Nisqually Indian Tribe's history, customs, traditions, and governance, with the demonstrated ability to communicate and collaborate in a culturally respectful and responsive manner.
Experience working with Federally Recognized Tribes, tribal health programs, Tribal Health Organizations, Indian Health Services (IHS), or indigenous-serving organizations.

Responsibilities

Ensure the integrity and availability of all health care systems across the organization.
Analyze infrastructure to ensure alignment with organizational goals, objectives and strategic plans.
Advise Health Care management on all matters related to the use of information technology.
Maintain and develop appropriate policies and procedures regarding the use of information technology.
Functions as the Security Officer of the organization and establish security policies for information systems.
Monitor compliance with laws, regulations, policies, and vulnerabilities, and report violations and provide security awareness to appropriate personnel.
Plan, implement, and maintain technical services and projects.
Supervise Health Information Technology staff.
Identify information technology staff development and training needs and ensure that training is obtained.
Gather and analyze computer hardware and software system requirements, design solutions, and ensure implementation of the designs as finished applications and systems, including specification, testing, and documentation.
Ensure the integrity of the internal network and provide information security assurance.
Communicate information about network and systems changes, issues and problems.
Maintain records, document work, prepare reports, compose correspondence, and coordinate efforts with vendors, management and staff.
Assist and coordinate with the Chief Information Officer and, when applicable, Health care management in developing technical services that meet the changing needs and growth of Nisqually Health Care systems and services.
Ensure that all patient data, records, storage, access, physical and digital and information sharing, both at rest and in motion, complies with HIPAA regulations.
Ensure vulnerability checks in all aspects (systems, policy, procedure, disaster recovery, etc.) are performed and remediated.
Other duties as assigned.