Information Technology (IT) Manager

Avidbots•Kitchener, ON

2d•Hybrid

About The Position

Information Technology (IT) Manager This is a hybrid opportunity based in our Kitchener office 2-3 days per week. Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings. We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people. Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field
5 years experience in IT management or a similar role
Strong understanding of IT infrastructure and operations
Experience with project management methodologies
Excellent communication and leadership skills
Knowledge of ISO 27001 principles and practices
Familiarity with budgeting and financial management
Hands on experience and deep understanding of technologies, controls, and standard methodologies (e.g., Google Workspace, AWS, Azure, SAML, MFA, SSO)
Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks
Applicants must be currently authorized to work in Canada for any employer

Nice To Haves

Relevant certifications (e.g., ITIL, PMP) are a plus

Responsibilities

Manage and mentor the IT team, ensuring a high level of performance and professional development
Oversee the installation, configuration, and maintenance of hardware and software systems
Establish metrics to demonstrate IT SLA is meeting business and security objectives, and leverage as source for continuous improvements
Plan and execute IT projects, ensuring they are completed on time and within budget
Security Management: Maintain ISO 27001 Information security controls to protect company data and systems
Manage Budget by tracking contract renewals, project spend, contractors and participate in roadmap exercises for forecast future investment
Vendor Management: Liaise with external vendors and service providers to negotiate contracts and manage service agreements
Ensure timely support and troubleshooting for all end-users, improving overall user experience
Policy Development: Develop and enforce IT policies and procedures to ensure compliance and operational efficiency
Continuously assess and integrate new technologies to enhance operations, making recommendations for improvements