IT Technician / Information Technology

Associated Students, Inc • San Francisco, CA

4d • $20 • Onsite

About The Position

The IT Technician role involves processing work orders by responding to requests, troubleshooting, and performing repairs and recovery. Responsibilities include setting up computers, email, and networks, as well as software installation/upgrades and minor hardware repairs. The technician will assist the Lead IT Technician with inventory management, ensuring software license compliance, updating security measures like virus protection and backups, and maintaining computer and software inventory lists. Additionally, the role involves coordinating hardware and software repairs with manufacturers/developers, and managing printer setup, connectivity, and repairs with service vendors. Other duties as assigned may also be part of the role.

Requirements

• Must be currently enrolled at SFSU with a minimum of 6 units for undergraduates or 4 units for graduates.
• Knowledge in computer/science hardware, network infrastructure, OS & applications in both Macintosh and Windows environment.
• Focused customer service, organized and good time management skills.
• Ability to handle multiple requests/projects and prioritize workload that provides excellent IT Help Desk service.
• Ability to maintain a professional attitude while working under pressure, and meet deadlines with constantly changing priorities.
• Ability to work independently.

Nice To Haves

• Computer Science or Technology related major preferred.

Responsibilities

• Processes work orders by replying to request, troubleshooting, repair & recovery.
• Sets up computer, email, and network, software installation/upgrades and minor hardware repairs.
• Assists Lead IT Technician with inventory management for accuracy.
• Assists Lead IT Technician that software licenses are in compliance, setting hardware and information security virus protection is updated, and back up is being performed.
• Assists Lead IT Technician with maintaining computer and software inventory list.
• Assists Lead IT Technician with coordinating software & hardware repairs with the manufacturer/software developer.
• Assists Lead IT Technician with printer setup and connectivity, and coordinates repairs with the printer service vendor.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed