Health Information Technician

Sauk Prairie Healthcare • Sauk City, WI

2d • Hybrid

About The Position

The Health Information Technician supports medical staff providers and customers of the Health Information Management (HIM) Operations Department with day-to-day operational activities, including preparing records and releasing information for patient-care requests. The role monitors electronic health record (EHR) completion and helps providers understand and meet record-completion standards. It also maintains HIM application systems that support the EHR, including scanning, electronic documents, and the patient health record portal.

The position is full-time at 40 hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m., at the Business Services Center. A hybrid option may be possible after training. There is no holiday or weekend rotation and no on-call requirement.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in health information management or a healthcare office setting.

Nice To Haves

• Associate degree in Health Information Technician.
• Registered Health Information Technician (RHIT) certification.

Responsibilities

• Ensure quality and completion of tasks within assigned applications, including application dictionaries, application profiles and parameters, test plans, go-live planning and support, and post-live operations.
• Ensure workflow patterns and medical-record requirements are completed within the EHR application system.
• Monitor transcription interfaces and uploads, and process transcribed reports within designated time frames.
• Identify transcription-interface problems and communicate with the transcription vendor and EHR application system.
• Train physicians and other providers on the dictation system and EHR provider applications related to the electronic medical record.
• Use transcription software to monitor workflow and transcription completion activities and complete assigned work using available functions.
• Monitor medical-record completion and trend data by medical staff providers.
• Work with physicians and clinic staff to improve the efficiency of medical documentation completion.
• Monitor EHR-related HIPAA audits as directed by the Health Information Management Director/Privacy Officer.
• Answer department phone calls and follow up on customer requests.
• Maintain the Master Patient Index.
• Process patient-portal proxy requests and ensure proper authorization is obtained and valid.
• Assist patients with health-record portal enrollment and support other portal routines.
• Process release-of-information requests for walk-in requests and urgent needs.
• Work collaboratively with team members to meet customer needs.
• Apply quality-improvement principles in daily work to improve individual or department performance, processes, systems, and customer satisfaction.
• Maintain the confidentiality of patient and facility information while on and off duty.
• Attend mandatory hospital and department meetings.

Benefits

• Competitive health and dental insurance options.
• Flexible paid time off.
• Retirement plan with immediate vesting and employer match.
• Discounted membership to the state-of-the-art fitness facility.
• Tuition reimbursement.
• Employer-provided life and disability insurance.
• Free parking at the facility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED