Health Information Management Technician

Lifepoint Health • Sylva, NC

8d

About The Position

The Health Information Management Technician supports the accuracy, completeness, and confidentiality of medical records by managing documentation, processing record requests, and ensuring compliance with regulatory and organizational standards. The role assists physicians and other healthcare professionals with dictation systems, tracks outstanding documentation, and supports the daily operations of the Health Information Management department.

The Harris Regional Hospital HIM Department maintains accurate, complete, secure, and accessible medical records to support quality patient care and efficient hospital operations. The team handles record review, documentation tracking, scanning, release of information, and compliance monitoring, working with physicians, clinical teams, patients, and other healthcare partners to meet regulatory requirements and maintain confidentiality.

This is a full-time position with varied shifts. The successful candidate will use attention to detail, sound judgment, and independent decision-making while supporting daily HIM functions and participating in on-call record retrieval and related duties.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and ability to review, verify, track, and maintain accurate medical records and documentation.
• Ability to learn and support electronic health record and dictation systems, including electronic signatures and documentation workflows.
• Strong communication and customer service skills, with the ability to interact professionally with physicians, patients, families, and external organizations.
• Excellent organizational and time-management skills, including the ability to prioritize requests, manage competing deadlines, and follow up on outstanding records.
• Ability to exercise critical thinking, sound judgment, and initiative while working independently with minimal supervision.
• Ability to work effectively in a fast-paced, sometimes stressful environment while maintaining confidentiality, collaborating with others, and adhering to regulatory requirements and organizational policies.

Nice To Haves

• Experience with release of information practices preferred.

Responsibilities

• Ensure medical records are complete, accurate, and compliant with regulatory requirements, medical staff rules and regulations, and Joint Commission standards.
• Review, identify, track, and resolve documentation deficiencies in coordination with appropriate medical staff to ensure timely record completion.
• Retrieve, scan, print, log, and process medical records and release-of-information requests according to established procedures and confidentiality requirements.
• Support physicians and APRNs with dictation systems, electronic signatures, and order entry; monitor hold queues and follow up on late or incomplete documentation.
• Provide professional and responsive service to physicians, patients, families, and external organizations while safeguarding confidential health information.
• Perform accurate data entry, record verification, and documentation tracking, including stillbirth data entry.
• Identify and communicate outstanding records, equipment issues, and workflow concerns to HIM leadership.
• Assist with daily HIM functions and participate in on-call record retrieval and related duties.

Benefits

• Multiple levels of medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
• Life, accident, critical illness, hospital indemnity insurance, and short- and long-term disability.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED