Health Information Specialist I - Miami, FL. - Onsite

Datavant • Tacoma, WA

3d • Onsite

About The Position

This is an entry-level, onsite role in Miami, Florida, responsible for processing release-of-information requests, especially requests for medical records, accurately and efficiently while providing quality customer service. The specialist protects patient privacy by releasing information only to authorized individuals and complying with the request, authorization, company and facility policies, and HIPAA regulations.

The role includes receiving, retrieving, assembling, digitizing, documenting, and appropriately transmitting patient health records. It also involves assisting patient walk-ins, answering inbound and outbound calls, processing mail and fax requests, and performing administrative tasks such as data entry. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. Overtime may be required during peak seasons. Training is provided onsite or virtually, followed by job shadowing with an assigned mentor; company equipment is provided.

Candidates must be able to commute between locations as needed. Some client sites may require post-offer health screenings and proof of or completion of vaccinations. The position is not eligible for employment sponsorship. Datavant is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

• Familiarity with HIPAA and release of information (ROI).
• Experience with Microsoft Office, including Word and Excel, and Microsoft Teams.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Comfort with technology and computers.

Responsibilities

• Receive and process patient health information requests in accordance with company and facility policies and procedures.
• Safeguard patient records and confidential information, applying medical privacy regulations and HIPAA standards to prevent unauthorized disclosure.
• Manage patient health records and prepare new patient charts using documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
• Assist patient walk-ins and answer inbound and outbound calls.
• Process incoming and outgoing mail and faxed requests; perform related administrative duties such as opening mail and data entry.
• Copy medical records to CDs or flash drives and document information in multiple platforms.
• Meet productivity expectations established for the site.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Assist with additional duties or responsibilities as required, including scheduling pickups when needed.

Benefits

• Comprehensive onsite or virtual training program and job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED