Health Information Specialist I - Miami, FL- Onsite

Datavant • Miami, FL

7h • Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release of information requests, especially requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist safeguards patient privacy by ensuring that only authorized individuals can access medical information and that releases comply with the request, authorization, company policy, facility policy, and HIPAA regulations.

This is an onsite, full-time role in Miami, Florida, with a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. EST. Duties include assisting patient walk-ins, providing phone support, processing mail and faxed requests, copying records to CD or flash drive, and documenting information across multiple platforms using two computer monitors. The position may require travel between locations and overtime during peak seasons.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfortable regularly using phones, fax machines, printers, and other general office equipment.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented when handling accurate and compliant medical-record information.
• Able to work with minimum supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

• Familiarity with HIPAA.
• Knowledge of release of information (ROI).
• Experience with Microsoft Office, including Word and Excel, and Microsoft Teams.
• Comfort with technology and computers.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Assist patient walk-ins and answer inbound and outbound calls.
• Process incoming and outgoing mail and faxed requests; assist with faxes, opening mail, data entry, and other administrative duties as needed.
• Copy medical records to CD or flash drive.
• Document information in multiple platforms and maintain working knowledge of company and facility software.
• Meet productivity expectations for the site.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Schedule pick-ups when needed.
• Adhere to company and customer facility codes of conduct and policies.
• Assist with additional duties and responsibilities as required.

Benefits

• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.
• Comprehensive onsite/virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED