Health Information Specialist I - Miami, FL. - Onsite

Datavant • Tacoma, WA

4d • Onsite

About The Position

This entry-level, onsite role in Miami, Florida processes requests to release patient medical information. The specialist handles requests accurately and efficiently while providing high-quality customer service and protecting patient privacy. All disclosures must comply with the request, authorization, company and facility policies, and HIPAA regulations.

The position includes receiving and processing health information requests, managing patient records, assembling and digitizing documentation, and retrieving and transmitting records to authorized recipients. The specialist also supports patient walk-ins, inbound and outbound calls, mail and fax handling, data entry, and other administrative tasks. The role requires meeting site productivity expectations, adapting to changing priorities, and maintaining confidentiality and security of privileged information.

This is a full-time, onsite position with a Monday–Friday schedule of 8:00 a.m.–4:30 p.m. EST. Training is provided onsite or virtually, followed by job shadowing with an assigned mentor. Company equipment is provided. The role may require overtime during peak seasons and the ability to commute between locations as needed. Some clients may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. Employment sponsorship is not available.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate and compliant medical records information.
• Strong data-entry skills.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

• Familiarity with HIPAA.
• Knowledge of release of information (ROI).
• Experience with Microsoft Office and Teams.
• Comfort with technology and computers.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Protect confidential information and patient privacy, applying medical privacy regulations and HIPAA standards to prevent unauthorized disclosure.
• Manage and safeguard patient health records.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Respond to patient walk-ins and inbound and outbound calls.
• Handle administrative duties such as processing faxes, opening mail, data entry, and scheduling pickups when needed.
• Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and/or fluctuating volumes.
• Meet productivity expectations established for the site.
• Assist with additional duties and responsibilities as needed.

Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED