Health Information Operation Supervisor

Datavant • Englewood, NJ

5d • $22 - $28 • Hybrid

About The Position

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, call support, ROI processing, faxing, client relation management, reporting, performance management, payroll, time and attendance.

Requirements

• 1-2 years of Health Information related experience
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your Team via Video or in person.
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Proficient in Microsoft office (including Word and Excel)
• Power BI, MS Office

Nice To Haves

• EMR experience with EPIC, or Cerner.
• Previous production/metric-based work experience
• Team building and experience elevating individuals’ careers.

Responsibilities

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Have a passion to lead, train and motivate a growing and excited Team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead Audit Team which receives requests from Payors
• Review data and provide client and leadership solutions
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage the Request coming in from the Risk Management Team of the client
• Be the leader of client locations and plan for fluctuating needs.
• Oversee the escalation calls from our centralized call centers
• Participates in project teams and committees to advance operational Strategies and initiatives
• Coordinates with location/client management on complex issues while building a strong relationship

Benefits

• PTO
• Health, Vision, and Dental Insurance
• 401k Savings Plan
• Tuition Assistance
• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed