Health Information Management Clerk

TEKsystems•Reading, PA

8d•$18 - $20•Onsite

About The Position

Our client, a large healthcare organization, is seeking Health Information Management (HIM) Support Specialists to join their team. This role is ideal for individuals with strong customer service skills who enjoy helping patients while supporting critical medical records and Health Information Management operations. The position involves assisting patients and healthcare providers with medical record requests, maintaining accurate documentation, and supporting a major electronic medical record (EMR) transition initiative.

Requirements

Strong customer service and professional telephone communication skills.
Excellent attention to detail and commitment to accuracy.
Ability to manage confidential and sensitive information appropriately.
Strong organizational and multitasking abilities.
Ability to learn new systems, processes, and workflows quickly.
Reliable attendance and punctuality.

Responsibilities

Professionally answer inbound calls and assist patients, providers, and other requestors with Health Information Management inquiries.
Retrieve and respond to voicemail messages in a timely manner.
Verify patient identity and demographic information to ensure accuracy and compliance.
Obtain verbal authorizations in accordance with established procedures and HIPAA guidelines.
Navigate electronic medical record (EMR/EHR) systems to locate and manage patient information.
Support Release of Information (ROI) requests and related workflows.
Assist with radiology image-sharing requests.
Accurately document calls, authorizations, records requests, and completed work activities.
Maintain strict confidentiality of patient information and adhere to HIPAA regulations.
Complete additional medical records, HIM, and administrative support tasks as assigned.
Provide support during a large-scale electronic medical record transition project.