Health Information Management Clerk

Kintegra Health • Shelby, NC

just now

About The Position

The Health Information Management Clerk I provides timely and accurate administrative support under the direct supervision of the Health Information Management Manager. The role supports medical records management, document scanning, protected health information (PHI) requests, and messaging for clinical and non-clinical staff. It is based at the Customer Support Center and has no direct reports.

The position requires one year of clerical experience in a medical office setting and prior medical records experience, including basic to advanced working knowledge of privacy, HIPAA, and Release of Information laws. A high school diploma or GED is required. Basic medical terminology is required and may be acquired through formal classes or work experience. Bilingual ability is recommended, and proficiency with the software used in the practice is preferred.

Kintegra Health describes itself as a community-sponsored, family-centered provider of health care, health education, and preventive care services regardless of ability to pay. The organization emphasizes patient-first care, integrity, cooperation, flexibility, cultural sensitivity, and a team-oriented approach.

Requirements

• One year of clerical experience in a medical office setting.
• Previous experience working in Medical Records, with basic to advanced working knowledge of privacy laws, HIPAA laws, and Release of Information laws.
• Ability to sit, stand, and walk for long periods of time.
• Ability to read and understand English.
• Ability to maintain confidentiality of records and communicate with all levels of personnel.
• Knowledge of medical office operations.
• Excellent verbal communication skills.
• Ability to work with changing priorities.
• Excellent organizational, problem-solving, and critical-thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Ability to maintain confidentiality and function as part of a team.
• Initiative.
• Basic medical terminology, which may be obtained through formal classes or work experience.
• High school diploma or GED certificate.

Nice To Haves

• Proficiency in the computer software utilized in the practice.
• Bilingual ability is recommended.

Responsibilities

• Accurately identify, index, and commit clinical documents in OnBase in a timely manner.
• Identify HIPAA-compliant authorization forms.
• Complete Release of Information requests accurately and promptly, from receipt of authorization through collection of payment.
• Perform hot desk duties, including Release of Information, Patient Advice Requests, and Medical Records email.
• Answer telephone calls and provide knowledgeable, excellent customer service over the phone.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED