HEALTH EDUCATOR CONSULTANT - 64006272

State of Florida • Gainesville, FL

9d • Onsite

About The Position

The Alachua WIC Program covers a 10-county area that includes 13 clinic sites. The Health Educator Consultant/Vendor Manager is responsible for managing compliance for the 60+ retail grocery stores approved to accept WIC. This role manages and monitors mandated state and federal guidelines for program compliance of the Alachua WIC Retail Unit. The position involves conducting compliance reviews for WIC vendors, documenting inventory requirements and expired foods, submitting reports, updating vendor lists, and training WIC staff on product changes. Additionally, the role handles social media abuse cases and manages the direct distribution of special formula, including ordering, receiving, stocking, reconciling inventory, processing invoices, and transferring formula to clinic sites. The Health Educator Consultant also plans and provides training to vendors, maintains records, assists with appointment scheduling and EBT card issues, and serves as a backup for various roles including the call center, clerical staff, Training Consultant, Outreach Coordinator, and Financial Manager. The position also involves sending, receiving, and documenting electronic client information and providing back-up assistance with Quality Assurance activities, such as local self-reviews, state monitoring, data collection for the WIC Director, and processing reports. A key responsibility is securing designated information sets to protect confidentiality, data integrity, and access for all information. The role requires completing EARS and timesheets, attending mandatory meetings and trainings, and adhering to deadlines.

Requirements

• Ability to deal with the public in a tactful and courteous manner.
• Ability to maintain effective customer service skills in stressful situations.
• Ability to prioritize, organize, and schedule work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to lift 15-20 lbs.
• Customer service experience
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• WIC experience

Responsibilities

• Manages and monitors mandated state and federal guidelines for program compliance of the Alachua WIC Retail Unit.
• Conduct at least one compliance review each federal fiscal year on each WIC vendor within their local agency service area.
• Complete a Vendor Compliance Review and document whether the applicant is in compliance with mandatory minimum inventory requirements and has no expired foods on its shelves.
• Submit monthly travel report and quarterly vendor compliance report to the State Vendor Office.
• Update Vendor list to disseminate to clients, as needed with new information.
• Train WiC staff about new products or changes.
• Follow-up on social media abuse cases sent from the state office and forward any possible social media abuse cases to the state office.
• Responsible for ordering special formula for our agency.
• Responsible for receiving, stocking, maintaining and reconciling special formula inventory at Administration office location.
• Responsible for processing special formula invoices for three delivery sites and assure that invoices are processed in compliance with mandatory requirements in Section 215.422 FS, Florida Statutes and chapter 691-24, Florida Administrative Code, and any other amendments thereto.
• Responsible for transferring special formula to various clinic sites.
• Assists maintaining, reconciling and monitoring special formula inventory at all clinic sites in Agency.
• Responsible for planning and providing required annual training or biannual to vendors by notifying the vendors of the date, time and location of the training or providing at least one alternative date on which to attend such training, and for documenting training attendance and non-attendance.
• Completes reports, maintains appropriate records.
• Provides assistance to the central appointment desk staff for questions regarding vendor issues and EBT card issues utilizing WIC Direct system.
• Serves as a backup to the call center as needed.
• Assists with training clerical staff and serves as a back up to clerical staff.
• Serves as back up to Training Consultant, Outreach Coordinator, and Financial Manager.
• Sending, receiving, and documenting electronic documentation submitted by clients in the FL WiSE system.
• Provided back-up assistance with Quality Assurance activities for WIC by doing the following: Back-up assistance to the WIC Coordinator to ensure that local self-reviews and state monitoring are conducted and that any corrective action as determined is completed.
• Back-up assistance in the collection of the daily no show reports form clinic and compilation of data for WIC Director.
• Back-up assistance in gathering data on the number of clients served at SW clinic and entering it in a spreadsheet for the WIC Director.
• Back-up assistance in completing the expiring short certification report quarterly and processing standards report monthly.
• Responsible for securing the designated information sets for the purpose of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record, which is stored in hard copy or electronic formats.
• Completes EARS and timesheets on a weekly basis and completes certification.
• Completes mandatory meetings and trainings as designated by State, Federal, WIC, and local authority by deadline assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed