Health Department Manager - 61007336

State of South Carolina • Aiken County, SC

13d

About The Position

The Health Department Manager for the Aiken and Edgefield County Health Department provides leadership, management, supervision, and direction to professional and paraprofessional staff in local health departments. Under the limited supervision of the Lead Operations Director, the manager works with program managers to implement and monitor projects and program compliance, and with discipline directors and program managers to deliver services in the county and community. The role has full access to medical records and collaborates with community partners to address community health needs.

The manager oversees clinical operations and clinic workflow, staffing, operational performance, and compliance with policies, procedures, and quality standards. The role also leads staff delegation, communication, recruitment, hiring, and vacancy management; promotes a strong patient experience and resolves complaints; provides culturally competent direct care; and participates in continuous quality improvement, emergency preparedness, and public health response activities. Other related duties may be assigned by leadership.

Requirements

• Bachelor's degree and relevant program experience, or an equivalent combination of education and/or experience demonstrating the required knowledge, skills, and abilities, subject to approval by the DPH Chief Human Resources Officer or delegate.
• Official, certified transcript or diploma is required before hiring for applicants who indicate college credit or degrees on their application.

Nice To Haves

• Completion of Agency Supervisory Practices Courses.

Responsibilities

• Direct, plan, organize, and coordinate Clinical Operations services and collaborate with program staff to support efficient clinic workflow.
• Ensure adequate staffing and monitor compliance with operational performance goals, policies, and procedures.
• Oversee adherence to electronic health record use, billing, receipts and deposits, confidentiality, and quality standards.
• Delegate and assign responsibilities to health department staff to meet service delivery goals.
• Communicate goals, procedures, and expectations consistently to staff.
• Lead and support staff recruitment, hiring, and vacancy management.
• Maintain clinical competencies relevant to supervisory responsibilities.
• Ensure an excellent patient experience and address and resolve patient complaints and grievances in a timely, responsive manner.
• Collaborate with Operations Directors and Program Managers to meet program requirements and goals.
• Ensure services meet programmatic standards and quality benchmarks; participate in continuous quality improvement activities and monitor service delivery outcomes.
• Provide culturally competent direct care and maintain competency through training, updates, and process improvements.
• Participate in preparedness training, planning, and response activities; serve in a leadership role during emergencies and respond to public health outbreaks and priority response events.
• Perform other related duties as assigned by leadership.
• Collaborate with community partners to help address community health needs.
• Work as required during emergencies or disasters in accordance with the State Disaster Plan.

Benefits

• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• Paid parental leave.
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available.
• Choice of State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one is required for FTE employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager