TikTok Shop UK Health & Compliance Supervisor

Comfrt

7d•Remote

About The Position

The TikTok Shop UK Health & Compliance Supervisor is responsible for monitoring, resolving, and improving all TikTok Shop operational issues that affect performance, and seller compliance. This role owns operational escalations, TikTok UK violations, SPS risk management, product review moderation, and the communication workflow with Ops, Product, and Ecom. This role ensures that all operational inefficiencies are identified early, resolved quickly, and translated into long term improvements that protect the seller account and elevate the customer experience.

Requirements

Proven experience handling complex ecommerce order issues
Strong knowledge of logistics, fulfillment, supply chain, and marketplace operations
High proficiency in TikTok Seller Center
Excellent analytical and investigative problem-solving skills
Ability to interpret platform violations and compliance rules
Strong communication and documentation abilities
Experience supporting or mentoring CX team members
High accuracy and detail orientation
Calm under pressure; strong judgment in sensitive situations

Responsibilities

Own investigation and resolution of all TikTok Shop UK operational issues
Vendor and partner coordination with TikTok, logistics providers, and internal teams to resolve operational issues
Monitor violation center alerts, flagged orders, and compliance warnings daily.
Identify recurring operational breakdowns and partner with Ops/Product on root cause solutions.
Manage all order-related escalations requiring cross-functional involvement.
Ensure accurate case routing to prevent seller-fault cancellations.
Monitor SPS components daily: cancellations, disputes, ODR, logistics performance, and violations.
Identify negative trends and execute corrective actions with Ops, Product, Ecom and CX.
Implement preventative workflows that directly reduce SPS penalties.
Report weekly SPS insights to the CX Director of Operations
Serve as a primary point of operational escalations.
Prepare evidence packets for disputes and appeals.
Provide final recommendations for high risk or multi layer operational issues.
Ensure all escalations are documented, tracked, and resolved within SLA.
Own communication loops with Tech/Ops, Product, and Logistics partners (Flexport).
Surface defect patterns, inventory issues, and fulfillment errors.
Coordinate operational updates to ensure CX Social team receives accurate and timely information.
Provide day to day support for the CX & TikTok Shop teams on operational questions.
Partner closely with the TikTok Shop team to translate operational issues into updated SOPs.
Join daily/weekly standups to surface risks and provide operational guidance.
Assist with QA, training, and performance alignment when issues are operational.
Provide feedback on customer insights to marketing for CRM / Retention / loyalty and also product & creative.