Health Coach Specialist I (Southfield MI / Field Based)

FreedomCare•Southfield, MI

3d•$23 - $25•Hybrid

About The Position

FreedomCare is a growing healthcare company that is revolutionizing home care delivery. We are seeking a Health Coach Specialist II to serve as the face of FreedomCare in the communities we serve in Michigan. This is a field-based position requiring 5 days per week commuting to patients' homes in Southfield, MI, and surrounding cities. The Structured Family Caregiving program aims to provide alternative long-term care options for individuals who meet nursing facility-level care needs, preserving their dignity and privacy. The Health Coach will work closely with waiver members, caregivers, and stakeholders to ensure a seamless customer service experience and that clients receive necessary care.

Requirements

1+ years of experience working with frail or elderly disabled adults and caregivers
1-3 years of medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews
The ability to exercise judgement independently and voice noticeable issues or trends
Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers
Strong problem-solving skills; able to identify issues and escalate when appropriate
Excellent time management, critical thinking and active listening skills; able to multitask
Possesses a high level of empathy and emotional intelligence
Strong proficiency in computer software navigation; Salesforce experience, as plus
Comfort in a dynamic and always evolving startup environment
Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Nice To Haves

Bachelor's degree or equivalent work experience is a plus
1 year of experience as an EMT (Emergency Medical Technician)
3+ years of experience working with frail or elderly disabled adults and caregivers

Responsibilities

Schedule and perform initial home assessments (virtual and in-person)
Serve as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance
Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings
Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce
Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment
On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through Daily Notes review
Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase
Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager
Track all activities through entries into CRM (Salesforce)
Function within the timeframes of a fast-paced startup in the healthcare environment
Performs other duties as required or assigned