Health Coach Specialist I (Southfield MI / Field Based)

FreedomCare•Southfield, MI

2d•Onsite

About The Position

FreedomCare is a growing healthcare company revolutionizing home care delivery. As the largest consumer-directed home care agency in NY State, we are expanding our operations and services. We are seeking a Health Coach Specialist II to be the face of FreedomCare in Michigan, serving patients in their homes in Southfield, MI, and surrounding areas. This is a field-based role requiring 5 days per week of travel to patient homes. The Structured Family Caregiving program provides caregiving arrangements where a patient lives with a principal caregiver who offers daily support. The goal is to provide necessary care while promoting patient independence in a home environment. This service offers long-term care options for individuals needing nursing facility-level care, while preserving dignity and privacy. The Health Coach will work closely with waiver members, caregivers, and stakeholders to ensure a seamless customer service experience and that clients receive needed care.

Requirements

1+ years of experience working with frail or elderly disabled adults and caregivers.
1-3 years of medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews.
The ability to exercise judgement independently and voice noticeable issues or trends.
Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
Strong problem-solving skills; able to identify issues and escalate when appropriate.
Excellent time management, critical thinking and active listening skills; able to multitask.
Possesses a high level of empathy and emotional intelligence.
Strong proficiency in computer software navigation; Salesforce experience, as plus.
Comfort in a dynamic and always evolving startup environment.
Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Nice To Haves

Bachelor's degree or equivalent work experience is a plus.
1 year of experience as an EMT (Emergency Medical Technician).
3+ years of experience working with frail or elderly disabled adults and caregivers.

Responsibilities

Schedule and perform initial home assessments (virtual and in-person).
Serve as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance.
Perform required “home inspections” to ensure safety and compliance of participants’ home and surroundings.
Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce.
Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment.
On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through Daily Notes review.
Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase.
Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager.
Track all activities through entries into CRM (Salesforce).
Function within the timeframes of a fast-paced startup in the healthcare environment.
Performs other duties as required or assigned.