Health Coach / Care Manager: Transform Lives with Every Call!
About The Position
At Vigilance Health, we don’t just manage care—we transform lives. Our care managers are the heart of our patient engagement strategy, ensuring patients receive proactive, compassionate, and effective support to improve their health. This role provides the best motivation and health coaching to our patients through consistent, appropriate, timely, effective, and proactive and professional communication. You will drive clinical outcomes and engagement by providing comprehensive patient activation. Your role involves utilizing motivational interviewing to encourage positive health changes and supporting patients in creating and tracking SMART goals. As a Care Manager with a Behavioral Health focus, you will maintain patient progress, adherence to care plans, and close HEDIS/care gaps. We are looking for individuals who want to thrive and grow with us. This role requires a high degree of adaptability; you must be able to follow directions and pivot quickly as we implement frequent process changes to meet company and patient needs.
Requirements
- Active MA, LVN, or LPT license/certification.
- Minimum 1-2 years of Behavioral Health experience.
- HIPAA Compliant Environment: A dedicated, private, and confidential workspace is required. No family, friends, or pets allowed in the workspace during work hours.
- Professionalism: Mandatory "Camera-On" policy for all meetings.
- Technical: Dual-monitor setup and hardwired high-speed internet.
Nice To Haves
- Spanish, Hindi, or Tagalog language proficiency.
Responsibilities
- Make a minimum of 60 phone calls per day.
- Connect with at least 25 patients per day.
- Maintain a QA score of 90% or above.
- Obtain 2 patient stories per month and ensure annual satisfaction surveys are completed.
- Maintain patient progress, adherence to care plans, and close HEDIS/care gaps.
- Utilize motivational interviewing to encourage positive health changes.
- Support patients in creating and tracking SMART goals.
Benefits
- Performance-based bonus structures may be available for those who consistently exceed targets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
