Health Center Lead, NP/PA

Quad•New York, NY

18d•Onsite

About The Position

The Health Center Lead, Provider is a patient-facing clinician responsible for delivering high-quality care while supporting the day-to-day operations of the health and wellness center. Approximately 90% of this role is dedicated to direct patient care. In addition to clinical responsibilities, this role provides on-site coordination and operational support to promote efficient workflows, team effectiveness, and a positive patient experience. The Health Center Lead partners closely with operations leadership and serves as a resource for staff, helping address routine operational needs and escalate issues as appropriate. Located onsite in New York City. Schedule: 40hrs/wk.

Requirements

Completed master's degree level Nurse Practitioner or Physician Assistant program from an accredited college/university.
Minimum three (3) years primary care practice experience.
Ability to work independently.
Working with an Electronic Medical Record (EMR).
Active and unrestricted applicable licensure.
Current National Board Certification.
NPI & DEA.

Nice To Haves

1 year of leadership experience preferred.
Experience working with pediatric patients in some locations.
Certain clients and health centers may require travel.
Certain clients and health centers may require phlebotomy.
May be required to obtain and maintain a valid DOT Medical Examiner Certification, depending on job responsibilities or location.
Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.
Strong clinical assessment and decision-making skills.
Ability to balance independent clinical practice with team collaboration.
Effective verbal and written communication skills.
Strong organizational and problem-solving abilities.
Ability to support team coordination and daily operational needs.
Proficiency with electronic medical records and standard business software.
Ability to manage multiple priorities and respond effectively under pressure.

Responsibilities

Provides comprehensive primary care services, including assessment, diagnosis, treatment, and follow-up, in alignment with evidence-based guidelines.
Performs physical examinations and preventive health services.
Orders, interprets, and evaluates diagnostic tests.
Prescribes medications and treatments in accordance with licensure and clinical standards.
Documents patient encounters, care plans, and outcomes accurately in the medical record.
Educates patients and families on wellness, prevention, and treatment plans.
Manages acute and chronic conditions, utilizing available tools and resources to support ongoing care.
Collaborates with care team members to coordinate services, including referrals to internal and external providers.
Maintains knowledge of pharmacological treatments, including appropriate use and potential side effects.
Adheres to all clinical protocols, regulatory requirements, and organizational policies.
Works collaboratively with clinical and non-clinical staff to support a patient-centered care environment.
Participates in quality improvement initiatives, patient care programs, and continuing education.
Supports compliance with clinical, safety, infection control, and HIPAA standards.
Serves as a clinical resource to team members for day-to-day questions and guidance.
Supports daily health center operations, helping ensure efficient patient flow and resolution of routine issues.
Partners with Operations Leadership to maintain effective workflows, staffing coordination, and service delivery.
Assists with staff scheduling updates and communicates coverage needs or gaps.
Monitors operational processes such as work queues, logs, and supply levels, escalating concerns as needed.
Helps address patient concerns and supports service recovery efforts.
Communicates effectively with staff and leadership regarding day-to-day operations.
Participates in onboarding, training, and skill development of team members.
Provides input to operations leadership on staff performance and operational improvements.
Maintains EHR Super User knowledge and supports team utilization of systems.
Responds to urgent or emergent situations, providing leadership and coordination as needed.
Completes incident reporting and supports follow-up actions.
Maintains confidentiality of patient and organizational information.
Utilizes technology to communicate with patients in accordance with organizational policies.
Demonstrates professionalism, adaptability, and effective communication in all interactions.
Performs other duties as assigned.