Health Center Lead II

Marathon Health • Littleton, CO

1d • Onsite

About The Position

The Health Center Lead II leads the delivery of high-quality, patient-centered primary care while managing the daily operations of assigned health center(s). This dual-function role combines clinical care with operational oversight, supporting smooth care delivery, a positive patient experience, and effective team operations. The position collaborates with internal stakeholders, including the Director of Operations and Market Medical Director, to align care delivery with organizational goals. As a mid-level leader, the role may provide peer coaching or lead special projects. It requires a consistent on-site presence and regular travel to assigned health centers.

The role allocates approximately 75% of its time to clinical care and 25% to health center operations. Clinical work includes providing primary and preventive care, comprehensive evaluations and care planning, and collaborative chronic-condition management. Operational and leadership work includes oversight of daily workflows, scheduling, staffing, compliance, quality, teammate support, communications, onboarding, and patient and client engagement activities.

Requirements

• At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
• Experience in a direct healthcare setting or professional role with an active certification such as CMA, LPN/LVN, or another healthcare specialization.
• Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships through integrity and commitment.
• Excellent time-management skills and ability to multitask, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.
• Consistent on-site presence and regular travel to assigned health centers.

Responsibilities

• Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing, collaborative care.
• Support a positive patient experience, including satisfaction metrics such as NPS scores.
• Oversee daily health center operations, including patient flow, scheduling, inventory, regulatory compliance, utilization, and same- or next-day availability.
• Monitor operational measures and processes, including frozen time, visits per hour, missing slips, daily logs, and service recovery.
• Coordinate with internal support teams to address IT, technical, facility, or supply issues.
• Lead quality reviews and maintain alignment with applicable standards and certifications.
• Oversee teammate scheduling and coverage, including coverage related to PTO and leave requests.
• Support health center go-live readiness by being on-site during openings, directing clinical support staff, confirming completion of QC testing, documentation, and staff competencies, and coordinating with PMO and internal teams to resolve setup needs.
• Ensure daily huddles take place.
• Approve teammate timesheets and PTO.
• Build a positive, high-performing team culture using StandOut, EP, recognition, and coaching tools to support engagement and development.
• Address teammate concerns, resolve conflicts, promote fair treatment, and encourage strong communication between teammates and leaders.
• Lead teammate recruitment and selection in partnership with operations leadership; manage position requisitions and onboard, train, and support new teammates.
• Serve as the primary communication point for clinical support staff, coordinating daily meeting communications and sharing company updates in a timely manner.
• Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.
• May serve as a peer coach or lead special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed