Health Center Lead II

Marathon Health•West, MS

6d•$55,000 - $75,000•Onsite

About The Position

The Health Center Lead II leads the delivery of high-quality, patient-centered primary care while managing the daily operations of one or more health centers. This dual-function role combines clinical care with operational oversight to support seamless care delivery and effective health center operations. The position oversees workflows, staffing, scheduling, and compliance, and collaborates with internal stakeholders—including the Director of Operations and Market Medical Director—to align care delivery with organizational goals. As a mid-level leader, the role may also provide peer coaching or lead special projects. The position provides primary and preventive care to an eligible patient population, including comprehensive evaluations, care planning, and collaborative chronic-condition management. It also oversees clinic operations, supports staff and team culture, coordinates client events, and promotes patient engagement. Consistent onsite presence is required, along with regular travel to assigned health centers.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or a professional role with an active certification such as CMA, LPN, LVN, or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Strong customer service skills and the ability to promote teamwork.
Ability to build and maintain trusting relationships with integrity and commitment.
Excellent time-management skills and the ability to multitask, prioritize, execute plans, and meet deadlines.
Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.
Ability to maintain a consistent onsite presence and travel regularly to assigned health centers.

Responsibilities

Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, including satisfaction metrics such as NPS scores.
Oversee day-to-day health center operations, including patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same/next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to address IT, technical, facility, and supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate scheduling and arrange coverage for PTO and leave requests.
Support health center go-live readiness by being onsite during openings, directing clinical support staff, ensuring completion of QC testing, documentation, and staff competencies, and coordinating with the PMO and internal teams to resolve setup needs.
Ensure daily huddles take place.
Approve teammate timesheets and PTO.
Build a positive, high-performing culture using engagement, recognition, and coaching tools; support teammate engagement and development.
Address teammate concerns, resolve conflicts, promote fair treatment, and support effective communication.
Lead teammate recruitment and selection with operations leadership; manage requisitions, onboarding, training, and new-hire support.
Serve as the primary communication point for clinical support staff and coordinate timely communication of meetings and company updates.
Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.
Provide peer coaching or lead special projects as needed.