Health Center Lead II, MA- Lakeland, FL

Marathon Health•Lakeland, FL

6d•Onsite

About The Position

The Health Center Lead II, MA leads the delivery of high-quality, patient-centered primary care while managing the daily operations of assigned health centers. This dual-function role combines clinical care with operational oversight, including workflows, staffing, scheduling, and compliance. The role collaborates with the Director of Operations, Market Medical Director, and other internal stakeholders to align care delivery with organizational goals, support clinical operations and patient experience, and assist the team. As a mid-level leader, the position may serve as a peer coach or lead special projects. It requires a consistent on-site presence and regular travel to assigned health centers. The role provides primary and preventive care to an eligible patient population, including comprehensive evaluations, care planning, and ongoing collaborative management of chronic conditions. It also oversees health center operations, staff scheduling and coverage, quality reviews, regulatory alignment, and readiness for new health center openings. The lead supports teammate engagement, recruiting, onboarding, training, communications, and a positive team culture, and coordinates client events and patient engagement efforts.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or professional role with an active certification, such as CMA, LPN/LVN, or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Exceptional customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships through integrity and commitment.
Excellent time-management skills and ability to multitask, prioritize work, execute plans, and meet deadlines.
Flexibility and adaptability to manage competing priorities in a fast-paced, constantly evolving workplace.
Consistent on-site presence and regular travel to assigned health centers.

Responsibilities

Provide primary and preventive care, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, reflected in satisfaction measures such as NPS scores.
Oversee daily health center operations, including patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same/next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to resolve IT, technical, facility, and supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Manage teammate scheduling and coverage, including coverage needs related to PTO and leave requests.
Support health center opening readiness by working on-site, directing clinical support staff, ensuring completion of QC testing, documentation, and staff competencies, and coordinating with PMO and internal teams to resolve setup needs.
Ensure daily huddles are held.
Approve teammate timesheets and PTO.
Build a positive, high-performing culture using StandOut, EP, recognition, and coaching tools to support teammate engagement and development.
Address teammate concerns, help resolve conflicts, promote fair treatment, and encourage communication between teammates and leaders.
Lead recruitment and selection in partnership with operations leadership; manage position requisitions, onboarding, training, and support for new teammates.
Serve as the primary communication point for clinical support staff and coordinate timely distribution of meeting information and company updates.
Coordinate client events such as biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.
May serve as a peer coach or lead special projects.