Health Center Lead II, MA- Lakeland, FL

Marathon Health•Lakeland, FL

7d•$23 - $29•Onsite

About The Position

The Health Center Lead II, MA leads the delivery of high-quality, patient-centered primary care while managing the daily operations of assigned Health Center(s). This dual-function role combines clinical care with operational oversight to support seamless care delivery and effective Health Center operations. The role involves close collaboration with internal stakeholders, including the Director of Operations and Market Medical Director, to align care delivery with organizational goals, support clinical operations and patient experience, and assist the team. As a mid-level leader, the position may include peer coaching and special projects. The role requires a consistent on-site presence and regular travel to assigned Health Centers. It provides primary and preventive care to an eligible patient population and oversees clinical workflows, staffing, scheduling, compliance, patient flow, inventory, quality reviews, and Health Center readiness. The Lead also supports teammate engagement, hiring, onboarding, communication, and client events such as biometric screenings, health fairs, and wellness outreach.

Requirements

At least 4 years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers, and teammates.
Experience in a direct healthcare setting or a professional role with an active certification such as CMA, LPN/LVN, or another healthcare specialization.
Excellent written and oral communication skills, including the ability to communicate with clients, patients, business leaders, and professionals.
Exceptional customer service skills and ability to promote teamwork.
Ability to build and maintain trusting relationships with integrity and commitment.
Excellent time management and ability to multitask, prioritize work, execute a plan, and meet deadlines.
Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.

Responsibilities

Provide primary and preventive care, including comprehensive evaluations and care planning.
Manage chronic conditions through ongoing, collaborative care.
Support a positive patient experience, including satisfaction measures such as NPS scores.
Oversee daily Health Center operations, including workflows, patient flow, scheduling, inventory, and regulatory compliance.
Monitor operational measures and processes, including frozen time, visits per hour, utilization, same- and next-day availability, missing slips, daily logs, and service recovery.
Coordinate with internal support teams to address IT, technical, facility, and supply issues.
Lead quality reviews and maintain alignment with applicable standards and certifications.
Oversee teammate scheduling and coverage, including coverage needs related to PTO and leave requests.
Support Health Center go-live readiness by attending on-site during opening, directing clinical support staff, confirming QC testing, documentation, and staff competencies, and coordinating with PMO and internal teams to resolve setup needs.
Ensure daily huddles are conducted.
Approve teammate timesheets and PTO.
Build a positive, high-performing culture aligned with Marathon Health’s values using engagement, recognition, and coaching tools.
Address teammate concerns, resolve conflicts, promote fair treatment, and support communication between teammates and leaders.
Lead recruitment and selection in partnership with operations leadership; initiate requisitions, onboard and train new teammates, and support their success.
Serve as the primary communication point for clinical support staff and coordinate timely distribution of meetings and company updates.
Coordinate client events, including biometric screenings, health fairs, and wellness outreach.
Partner with the team on patient engagement strategies to improve participation and outcomes.
Travel regularly to assigned Health Centers and maintain a consistent on-site presence.