Health & Benefits AM

Paychex•City of Rochester, FL

12d

About The Position

Works independently to provide customer service for multiple Paychex products, maintain strong customer relations, and resolve claims and complaints fairly, effectively, and in accordance with company policies and procedures. Proactively educates and informs clients and uses client feedback to initiate improvements. The role requires specialized depth and breadth of expertise across multiple Paychex products, interpreting issues and recommending solutions or best practices, and solving complex problems from a broad perspective. The position may lead functional teams or projects.

Requirements

Relevant insurance license is required, or the ability to obtain the necessary insurance license(s) within 90 calendar days of the official start date and maintain eligibility throughout employment.
Eligibility for applicable insurance licensing in all 50 states is required.

Nice To Haves

Bachelor's degree preferred.
Two years of health and benefits experience preferred.

Responsibilities

Cultivate strong relationships with key clients and internal and external partners to deliver advanced-quality service.
Consult with clients and partners to identify opportunities to enhance the Paychex service experience.
Maintain advanced working knowledge of multiple Paychex products, industry practices, and procedures.
Identify and implement large-scale process improvement opportunities.
Demonstrate advanced skill with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
Represent the team on projects and initiatives as needed.
Mentor less experienced teammates.
Document interactions and use the information to improve service.