Health and Wellness Case Manager

Vermont State Colleges System•Castleton, VT

About The Position

The Health & Wellness Case Manager is a key member of the Student Affairs team, providing coordinated support to students experiencing complex challenges that impact their academic success and well-being. The position manages a caseload of students of concern, delivers individualized interventions, and connects students with appropriate campus and community resources. The Case Manager supports student retention through crisis response, assistance with medical and mental health leave processes, and facilitation of successful transitions back to the University, while collaborating with CARE teams and campus partners to provide coordinated, student-centered support. The role also provides consultation to faculty, staff, and families; develops and delivers training and outreach; promotes student wellness through proactive programming; maintains accurate case records; analyzes trends and data; and contributes to assessment of program effectiveness and student outcomes. The position may maintain a limited clinical caseload as appropriate. Work is performed in a standard office environment with frequent interruptions and competing priorities. Occasional evening or extended hours may be required during peak periods or in response to student needs. The work requires light physical effort and is primarily sedentary. The position is scheduled for 37.5 hours weekly and is exempt.

Requirements

Bachelor's degree in counseling, social work, higher education, public health, or a related field, plus one year of experience supporting student populations in case management, counseling, residence life, advising, or a related field; or a combination of education and experience providing comparable knowledge and skills.
Demonstrated ability to manage sensitive situations with professionalism, discretion, and sound judgment.
Knowledge of student development theory, crisis intervention, and case management practices.
Understanding of mental health, wellness resources, and student support systems in higher education or community settings.
Strong interpersonal, communication, and problem-solving skills.
Ability to assess complex situations and coordinate appropriate interventions.
Ability to collaborate effectively across departments and with external partners.
Ability to maintain confidentiality and comply with FERPA, HIPAA as applicable, and institutional policies.

Nice To Haves

Master’s degree in counseling, social work, higher education, public health, or a related field.
Licensed as a social worker or counselor.

Responsibilities

Manage a caseload of students experiencing elevated or complex mental health, medical, academic, or personal concerns.
Conduct individualized assessments and develop tailored intervention and support plans.
Provide ongoing case management, including regular follow-up, monitoring, and documentation.
Refer students to campus and community resources and coordinate timely support.
Serve as a resource to CARE teams and participate in threat assessment team processes by providing case insight and recommendations.
Support students in crisis, including those experiencing hospitalization, mental health emergencies, or significant life disruptions.
Provide consultation and guidance to faculty, staff, and families regarding students of concern.
Assist students with medical leave and return-to-campus processes, including application support and re-entry planning.
Provide structured follow-up and support to students returning from leave to promote successful reintegration.
Develop targeted interventions, such as check-ins, support groups, or other programming for at-risk student populations.
Collaborate with campus partners, including Student Affairs, Academic Affairs, and Residence Life, to support student success and retention.
Build and maintain relationships with off-campus providers and community resources.
Develop and deliver training and outreach for faculty and staff on identifying and supporting students of concern.
Promote student wellness through proactive programming, education, and communication.
Maintain accurate case records in compliance with institutional policies and applicable federal and state regulations.
Analyze trends and data related to student concerns to inform intervention strategies and resource allocation.
Contribute to assessment efforts evaluating program effectiveness and student outcomes.
Maintain a limited clinical caseload, as appropriate, to support students in crisis and contribute to continuity of care.
Perform other related duties as assigned.