Health Advisor

Sun Life•Baltimore, MD

7d•Hybrid

About The Position

Sun Life U.S. is a leading provider of employee and government benefits, serving approximately 50 million Americans. We offer a comprehensive portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. With over 6,400 employees and associates, we operate nationwide. Our Purpose is to help our Clients achieve lifetime financial security and live healthier lives, guided by our values of caring, authentic, bold, inspiring, and impactful. Joining Sun Life means working with passionate colleagues and empowering leaders who foster growth and celebrate contributions, enabling you to make a meaningful difference. The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them navigate the healthcare system to receive the best and most expeditious healthcare available. This is a full-time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within the Baltimore/Washington DC area. PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for a more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

Requirements

College degree in Social Work or other health related field, or RN certification
Background in medical social work, nursing or case management
Hospital setting experience is strongly preferred
Proficiency with MS Office, CRM database systems and internet
Outstanding written and verbal communication skills
Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members
Ability to work with a diverse range of people
Self-starter, ability to work independently and as part of a team
Excellent communication skills and sense of urgency
Compelling communicator, service oriented and ability to work collaboratively with others
Ability to navigate and adapt to a changing, fast paced work environment

Responsibilities

Coordinate all aspects of the Member’s healthcare, including collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.
Collaborate with Medical Directors and Researchers to provide members with the latest information on medical conditions, treatments, clinical trials as well as options of highly qualified physicians to consult for care.
Members turn to their PinnacleCare Health Advisor for unbiased support and assistance in any medical situation.
Provide high-touch customer service to our members.
Your member and their family will look to you for competent, efficient, and caring support.
Develop and maintain relationships with physicians and hospital staff.