Health Advisor

Sun Life•Baltimore, MD

8d•$76,200 - $114,300•Hybrid

About The Position

The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments within the Baltimore/Washington DC area. PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

Requirements

College degree in Social Work or other health related field, or RN certification
Background in medical social work, nursing or case management
Hospital setting experience is strongly preferred
Proficiency with MS Office, CRM database systems and internet
Outstanding written and verbal communication skills
Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members
Ability to work with a diverse range of people
Self-starter, ability to work independently and as part of a team
Excellent communication skills and sense of urgency
Compelling communicator, service oriented and ability to work collaboratively with others
Ability to navigate and adapt to a changing, fast paced work environment

Responsibilities

Coordinate all aspects of the Member’s healthcare, including collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed.
Collaborate with Medical Directors and Researchers to provide members with the latest information on medical conditions, treatments, clinical trials as well as options of highly qualified physicians to consult for care. Members turn to their PinnacleCare Health Advisor for unbiased support and assistance in any medical situation.
Provide high-touch customer service to our members. Your member and their family will look to you for competent, efficient, and caring support.
Develop and maintain relationships with physicians and hospital staff.