Health Administrative Coordinator

Stony Brook University•Stony Brook, NY

6d•Onsite

About The Position

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in serving a highly diverse student body and leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility. Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Requirements

Bachelor’s degree (foreign equivalent or higher).
One (1) year of full time administrative experience (student experience may be considered).
Experience working with a diverse student body.
Must have, keep and maintain the appropriate valid NYS Driver’s License.
Have a motor vehicle record which is free from major violations or a pattern of repeat violations.

Nice To Haves

Customer service experience.
Experience with medical and/or student records.
Experience with updating social media information.
Proficiency in spoken and/or written languages other than English.

Responsibilities

Act as the first point of contact for students entering the facility and respond to inquiries regarding appointments, services, and programs.
Assist with day-to-day operations, ensuring prompt and professional responses to sensitive inquiries or situations.
Follow procedures and best practices for the departments serving Student Health, Wellness & Prevention Services and the university.
Troubleshoot first-level problems and manage them appropriately.
Respond to urgent student needs in an appropriate and respectful manner.
Determine the nature of student circumstances and refer as applicable.
Collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided.
Actively participate in team meetings, share insights, and engage in collaborative decision-making processes.
Foster a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.
Exhibit exceptional customer service skills providing friendly, courteous and respectful service.
Manage multiple priorities and tasks.
Work with a diverse population of staff and community organizations.
Maintain confidentiality of medical & behavioral health records according to the FERPA and HIPAA Standards plus other regulatory and credentialing requirements.
Perform administrative duties inclusive but not limited to: supporting students, faculty, staff or other constituents, scheduling and confirming appointments, managing data input of student immunization records, maintaining confidential files and spreadsheets.
Respond to first-level inquiries that will include screening phone calls and/or emails, exercising the highest level of confidentiality along with sound judgment in directing the appropriate responses.
Obtain and analyze health information such as immunizations, insurance records and/or provider requests.
Maintain/prepare patient charts, provider schedules and confirm appointments using automatic databases.
Monitor and track necessary databases to ensure accuracy of confidential records.
Provide administrative oversight to include record keeping, file management, office appearance, security, property control, maintenance and inventory of office supplies and equipment.
Manage departmental directories, department listserv(s) and ensure timely updates when necessary.
Utilize best practices in customer service and work to reduce health disparities as well as stigma related to health services.
Participate in service recovery.
Participate in opportunities that promote learning, growth, and development (i.e. classes, training, committee, webinar, etc.).
Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of individual unit/department (i.e. campus wide traditions, events, programs, etc.).
Perform other duties or projects as assigned as appropriate to rank and departmental mission.