Headend Engineer

Hotwire Communications•Orlando, FL

About The Position

The Headend Engineer leads Hotwire’s headend construction, operation, maintenance, and support, with a primary focus on installing, operating, and maintaining power systems, structured wiring, cooling, and other physical infrastructure. The role also supports the implementation of new technologies and services and monitors the quality and reliability of IPTV and headend services.

Requirements

Associate’s degree in Engineering, Telecommunications, or RF; satellite certifications; or equivalent.
At least 3 years of related telecommunications industry or RF/satellite experience.
Strong headend knowledge and computer-related skills.
Understanding of IPTV, IP multicast, video codecs, and standards.
Excellent audio/video observation skills to identify impairments and quality issues.
Active, clean, non-restrictive, state-issued driver’s license in the state where hired.
Computer proficiency, including Microsoft Office and Visio.
Knowledge of LAN/WAN principles.
Working knowledge of Ethernet, fiber, and coax wiring principles.
Knowledge of DC and AC power systems, HVAC, and AC systems.

Nice To Haves

Higher proficiency in Excel.

Responsibilities

Work with the engineering department to implement new technologies and services.
Design, build, and maintain structured wiring to support efficient data flow and organization in company facilities.
Create and maintain preventive maintenance and equipment replacement schedules for UPS systems, battery backups, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
Monitor IPTV services and linear channels for audio and video quality.
Analyze real-time and historical monitoring data to proactively address issues.
Monitor and support headend infrastructure and equipment, including satellite receivers, encoders/transcoders, VOD catchers, ad insertion systems, middleware, and servers.
Coordinate with the NOC and other engineering teams to resolve technical issues and conduct scheduled maintenance.
Install, wire, label, and configure equipment.
Continuously develop skills to advance professionally.
Perform other related duties as required or assigned.

Benefits

Comprehensive healthcare, dental, and vision plans
401(k) retirement plan with company match
Paid vacation and sick time
Additional paid holidays, including the employee’s birthday
Paid volunteer time
Paid parental leave
Hotwire service discounts for employees living on a property serviced by Hotwire, including high-speed internet, video, phone, and security services
Employee referral bonuses
Exclusive entertainment discounts and perks

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