Headend Engineer

Hotwire Communications Ltd•Orlando, FL

About The Position

The Headend Engineer leads Hotwire's headend construction, operation, maintenance, and support. The role primarily focuses on installing, operating, and maintaining power systems, structured wiring, cooling, and other physical infrastructure. The engineer also works with the engineering department to implement new technologies and services, monitors IPTV and linear-channel quality, and coordinates with the NOC and other engineering teams to resolve technical issues and conduct scheduled maintenance.

Requirements

Associate’s degree in Engineering, Telecommunications, or RF; satellite certifications; or equivalent.
At least 3 years of related telecommunications-industry or RF/satellite experience.
Strong headend knowledge and computer-related skills.
Understanding of IPTV, IP multicast, video codecs, and standards.
Excellent audio/visual observation skills to identify impairments and quality issues.
Active, clean, non-restrictive, state-issued driver’s license in the state where hired.
Computer proficiency in Microsoft Office and Visio.
Knowledge of LAN/WAN principles.
Working knowledge of Ethernet, fiber, and coax wiring principles.
Knowledge of DC and AC power systems, HVAC, and AC systems.

Nice To Haves

Higher proficiency in Excel.

Responsibilities

Work with the engineering department to implement new technologies or services.
Design, build, and maintain structured wiring to ensure efficient data flow and organization in company facilities.
Create and maintain preventive-maintenance and equipment-replacement schedules for UPS systems, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
Monitor IPTV services and linear channels for audio/video quality.
Analyze real-time and historical monitoring data to proactively address issues.
Monitor and support headend infrastructure and equipment, including satellite receivers, encoders/transcoders, VOD catchers, ad insertion, middleware, and servers.
Coordinate with the NOC and other engineering teams to resolve technical issues and conduct scheduled maintenance.
Install, wire, label, and configure equipment.
Continuously develop skills to advance professionally.
Perform other related duties as required or assigned.

Benefits

Comprehensive healthcare, dental, and vision plans.
401(k) retirement plan with company match.
Paid vacation, sick time, and additional holidays, including the employee’s birthday.
Paid volunteer time.
Paid parental leave.
Hotwire service discounts for employees who live at a property serviced by Hotwire, including discounts on high-speed internet, video, phone, and security services.
Employee referral bonuses.
Exclusive entertainment discounts and perks.

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