Engineer

MCR•Troy, AL

1d•$15 - $17•Onsite

About The Position

The Engineer at Courtyard by Marriott Troy, Alabama is responsible for responding to guest repair requests, maintaining the hotel’s rooms and public spaces through scheduled preventative maintenance, and helping ensure the property is safe, clean, and well organized. The role includes documenting work through the electronic work order platform, conducting property walks at the beginning and end of each scheduled shift, and reporting emergency or life-safety concerns to the immediate supervisor and General Manager. All MCR team members are expected to provide friendly, welcoming guest service; support cleanliness throughout the hotel; follow operational checklists and procedures; communicate professionally; and work collaboratively. The Engineer must follow applicable safety measures, help ensure pool and spa areas comply with health codes, and keep maintenance areas orderly. The position also requires a flexible schedule that may include evenings, nights, weekends, and holidays, along with physical activities such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting more than 50 pounds.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly and effectively in English.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, follow scheduled clock-in/out instructions, and never work off the clock.
Must follow the scheduled break clock-in/out procedure and provide sufficient notice when calling out, as directed by the supervisor.
Must be able to perform the stated physical demands, including lifting 50+ pounds.

Nice To Haves

Technical, trade, or vocational school degree preferred.
At least 2 years of work-related experience in a commercial facility, hospitality, or a related field preferred.

Responsibilities

Respond to guest requests for general repairs and confirm and document completed work through the electronic work order platform.
Keep room and public-space preventative maintenance up to date and on schedule according to the hotel’s PM Program.
Follow safety measures and work checklists, and ensure pool and spa areas follow applicable health codes.
Report emergency or life-safety concerns to the immediate supervisor and General Manager.
Respond to emergency situations using information in Material Safety Data sheets.
Conduct full-property walks at the beginning and end of each scheduled shift; note, document, and complete maintenance needs.
Keep maintenance areas clean and organized during the shift and before departure.
Provide friendly guest service, including greeting guests and responding to concerns with hospitality and urgency.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
Help keep hotel workspaces clean and organized, pitching in with guest-room and public-space cleaning as needed.
Communicate clearly and professionally and collaborate with team members to support guest satisfaction and hotel operations.