Headend Engineer

Hotwire Communications Ltd•Tucker, GA

87d

About The Position

The Headend Engineer leads the construction, operation, maintenance, and support of Hotwire’s headend. The role focuses primarily on installing, operating, and maintaining power systems, structured wiring, cooling, and other physical infrastructure. The engineer works with the engineering department to implement new technologies and services; designs, builds, and maintains structured wiring; and creates and maintains preventive-maintenance and equipment-replacement schedules for UPS systems, battery backups, power generators, HVAC, environmental sensors, and other diagnostic tools. The role monitors IPTV services and linear channels for audio/video quality, analyzes monitoring data to address issues proactively, and monitors and supports headend infrastructure and equipment. The position also involves coordinating with the NOC and other engineering teams to resolve technical issues and conduct scheduled maintenance, installing and configuring equipment, and continuing to develop professional skills. Other related duties may be assigned.

Requirements

Associate’s degree in Engineering, Telecommunications, or RF; satellite certifications or equivalent may also qualify.
At least 3 years of related telecommunications-industry or RF/satellite experience.
Strong headend knowledge and computer-related skills.
Understanding of IPTV, IP multicast, video codecs, and standards.
Excellent audio/visual observation skills to identify impairments and quality issues.
Active, clean, non-restrictive state-issued driver’s license in the state where hired.
Computer proficiency in Microsoft Office and Visio.
Knowledge of LAN/WAN principles.
Working knowledge of Ethernet, fiber, and coax wiring principles.
Knowledge of DC and AC power systems, HVAC, and AC systems.

Nice To Haves

Higher-level proficiency in Excel is preferred.

Responsibilities

Work with the engineering department to implement new technologies or services.
Design, build, and maintain structured wiring to support efficient data flow and organization in company facilities.
Create and maintain preventive-maintenance and equipment-replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other diagnostic tools.
Monitor IPTV services and linear channels for audio/video quality.
Analyze real-time and historical monitoring data to address issues proactively.
Monitor and support headend infrastructure and equipment, including satellite receivers, encoders/transcoders, VOD catchers, ad insertion, middleware, and servers.
Coordinate with the NOC and other engineering teams to resolve technical issues and conduct scheduled maintenance.
Install, wire, label, and configure equipment.
Continuously develop skills to advance professionally.
Perform other related duties as required or assigned.

Benefits

Comprehensive healthcare, dental, and vision plans.
401(k) retirement plan with company match.
Paid vacation, sick time, and additional holidays, including the employee’s birthday.
Paid volunteer time.
Paid parental leave.
Discounts on Hotwire high-speed internet, video, phone, and security services for employees who live on a property serviced by Hotwire.
Employee referral bonuses.
Exclusive entertainment discounts and perks.

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