Head Quality Assurance Manager

Naturescape • Muskego, WI

6d • Onsite

About The Position

Naturescape is seeking to hire a Head Quality Assurance Manager to serve as the company-wide steward of quality standards by providing direct leadership, training, and operational oversight to the QA management team across all Naturescape locations. This role is with a stable, family-owned business. The Head Quality Assurance Manager is the leading force behind Naturescape's quality assurance department, reporting directly to the Vice President of Operations. They hold the vital responsibility of overseeing quality standards for the entire company, ensuring excellence across all locations by directly training, monitoring, and mentoring the team of QA managers. While the home base may be at our HQ office in Muskego, WI, the role requires a strong willingness to travel to our various branches. These visits are essential for providing hands-on support, driving customer retention, and ensuring that every branch operates at peak efficiency. Naturescape is a family-owned company that is 100% committed to making customers happy with lawn and landscape care. Since its humble beginnings in Appleton, WI, in 1986, the company has grown to 41 locations around the Midwest and South by providing high-quality service, guaranteeing satisfaction, and offering affordable prices. Naturescape emphasizes employee satisfaction, a supportive team culture where management is always willing to train and help employees succeed. The company is proud to be a drug-free workplace and provides safe and healthy working conditions at all of its branches.

Requirements

• Valid driver's license and good driving record
• Ability to lift 50 lbs
• Motivated with a desire to learn

Nice To Haves

• Previous management or supervisory experience is a plus

Responsibilities

• Serve as the company-wide steward of quality standards.
• Provide direct leadership, training, and operational oversight to the QA management team across all Naturescape locations.
• Oversee quality standards for the entire company.
• Directly train, monitor, and mentor the team of QA managers.
• Travel to various branches for hands-on support, driving customer retention, and ensuring peak operational efficiency.
• Take ownership of Naturescape's quality benchmarks.
• Oversee the integration of core service and standards, verifying that excellence is delivered uniformly.
• Provide direct oversight and guidance to QA Managers.
• Conduct one-on-one meetings, 90-day reviews, and manage corrective actions to maintain a high-performing team.
• Perform productivity inspections, same-day inspections, and ride-along inspections during branch visits to verify service and safety standards.
• Monitor routing management.
• Track the performance of winter work.
• Verify the status of pesticide licenses to ensure full operational compliance.
• Act as a mentor and coach, overseeing shadow training, testing, and training checklists to ensure all employees are fully equipped to succeed.

Benefits

• Starting salary of $68,640+/year, with potential for raises, salaried overtime, and bonuses
• 401K with 200% company match up to 6%, vested immediately
• Full-time, flexible schedule
• Generous benefits: health, dental, vision, and supplemental insurance
• HRA and HSA
• Up to 3 weeks of PTO and holidays in the first year of employment
• Employee discounts
• Frequent opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees